Modern Voice

Hosted Teams Voice & Telephony Services

Hosted Teams Voice & Telephony Services

The CPS Modern Voice portfolio provides the single most cost-efficient approach to enabling Teams Voice as a service. For organisations who are already invested in Microsoft 365 and have a user base that’s familiar with Teams collaboration & meeting capabilities, extending the Teams feature set to include telephony provides a viable replacement for often less capable but more expensive PBX platforms. A choice of services ensures a best fit solution based on the size and calling requirements of an organisation. Add-on modules provide additional features and services on an as-needed basis, avoiding inflated costs and redundant capabilities. CPS Modern Voice can provide significant savings over Microsoft Calling Plans and other partner solutions.

Try the free cost calculator below to see how much you could save with CPS Modern Voice.

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Cut your telephony costs in half with CPS Modern Voice

CPS’ Direct Plan replaces Microsoft Calling Plans
– enter the number of users you want to be able to make and receive telephone calls.

CPS’ Connect Plan is when you only require several employees to be able to make calls concurrently
- enter the number of concurrent users.

Enter both values for a side-by-side comparison.

Microsoft Teams Phone 

Extend Microsoft Teams to include landline & mobile calling with a cost effective and modern solution.

* Savings per month when compared with a Microsoft Domestic Plan priced at £9 per month. CPS Modern Voice Calling Plans (Direct and Connect) requires a Microsoft 365 subscription that includes Microsoft Teams

Modern Voice Modules

Modern Voice: Direct
Modern Voice: Direct

Carrier hosted Direct Routing that provides direct pairing between Microsoft Teams and the public telephone network.

Modern Voice: Gateway
Modern Voice: Gateway

Hosted SBC as a Service that allows organisations to use their existing SIP trunk provider for connecting Microsoft Teams to the public telephone network.

Modern Voice: Connect
Modern Voice: Connect

Hosted SBC as a Service inclusive of carrier grade SIP trunk connection and calling minutes.

Modern Voice Add-on Modules

Modern Voice: Integration

Allows the connection of a PBX or other SIP endpoint to the Teams environment for simple migration and interop with other platforms.

  • Priced per node per channel
  • Enables PBX/ATA/SIP connection
  • Suitable for phased migrations
  • Affords cross platform calling
Modern Voice: Go-Live

Support with the initial configuration and enabling activities that are required beyond the provisioning of the core service.

  • Go-live support & assistance
  • Assignment of numbers to users
  • Attendant & Queue configuration
  • User policy configuration
Modern Voice: Support

Provides a managed service for business-as-usual activities which the customer may not have the skills or resource to accommodate.

  • Adds, move, and changes
  • Attendant & Queue changes
  • Policy updates & Holiday Sets
  • Remediation & troubleshooting

Key Features and Benefits

  • Cheaper than Microsoft Calling Plans & alternate options
  • Low complexity to deploy and resourcing investment
  • Modular approach omits unnecessary cost & capability
  • Predictable subscription based cost model
  • Carrier grade quality voice services
  • Zero customer infrastructure requirements
  • Greater utilisation of existing Teams subscriptions
  • Enables replacement of traditional PBX and points solutions
  • Increased mobility, flexibility, and productivity for users
  • Rich, modern, and more capable calling feature set
  • Fully managed delivery and enablement process

FAQs

Customers can use their existing SIP trunk carrier (BT, Virgin etc.) with Teams through our Modern Voice Gateway service.

No, but we can port your numbers to our Modern Voice Direct or Modern Voice Connect services for use with Teams.

Yes, both Modern Voice Gateway and Connect services afford PBX connectivity through the Modern Voice Integration.

Modern Voice Gateway has a minimum subscription of 10 users. Gateway & Connect services start from 10 channels.

You can purchase additional channels to increase your minute pool, otherwise you’ll simply pay the standard calling rates.

Discover More

Microsoft Teams
Microsoft Teams
Voice Gateways
Voice Gateways
Managed Services
Managed Services

Our Expertise

Microsoft Partner Pledge
FastTrack
Microsoft Gold Partner
Award for Teamwork Deployment Advanced Specialization
 Award For Adoption And Change Management Advanced Specialization
Award For Meetings Advanced Specialisation
Award For Calling Teams Advanced Specialization

Talk To Us About Your Requirements