Customer Services - Corporate Project Solutions

Customer Services

Improve Customer Experiences

Improve Customer Experiences

Microsoft Dynamics 365 Customer Service is a module for customer service automation.

It provides a wide range of features, from automated case management to dashboards and reports.

Dynamics 365 helps your customer service to become a strong competitive advantage for your business.

Designed to provide the best customer service experience possible by enabling businesses to personalise each customer experience.

It is also a great tool to help optimise your agents’ productivity.

How It Works

How It Works

The key to improving satisfaction in service delivery is to enable your agents.

Allowing them to take customer requests from any channel, handle multiple sessions simultaneously, interact with multiple apps without losing context, and enhance their workflow with productivity tools.

Key deliverables include:

  • Provide Self-service support
  • Personalise customer service agreements
  • Empower teams with tools for increased productivity
  • Optimise service with actionable insights
  • Deliver proactive service with IoT

Ready to Learn More?

Why not talk to us today to find out how we can help you.

Contact Us

Key Features and Benefits

  • Track customer issues through cases
  • Record all interactions related to a case
  • Share information in the knowledge base
  • Create queues and route cases to the right channels
  • Create and track service levels through service-level agreements (SLAs)
  • Define service terms through entitlements
  • Manage performance and productivity through reports and dashboards
  • Create and schedule services
  • Participate in chats
  • Manage conversations across channels
How We Can Help

How We Can Help

As a leading UK Microsoft Partner, we have great experience in helping organisations deploy Dynamics 365.

CPS will help you evaluate your current business processes and assist you with process flows and app development to make your application a success.

Our specialised team of consultants and solution architects are available to help you every step of the way, as additional support or full application development.


Talk to Our Team

See Why Our Customers Love Us

Discover More

Digital Business Processes
Digital Business Processes
Application Development
Application Development
See How We Work With Clients
See How We Work With Clients

Our Expertise

Microsoft Partner Pledge
Solution Partner Designations - Low Code Application Development
Solution Partner Designations - Information Protection & Governance
Solution Partner Designations - Threat Protection
Solution Partner Designations - Identity & Access Management
Solution Partner Designations - Teamwork Deployment
Solution Partner Designations - Adoption & Change Management
Solution Partner Designations - Calling for Microsoft Teams
Solution Partner Designations - Meetings & Meeting Rooms

Talk To Us About Your Requirements