Defining Employee Engagement
Employee engagement describes the basic psychological needs that must be met to perform your work well.
This includes things like knowing what is expected of you and having the materials you need.
It also includes emotional and social needs, like doing work that you are good at and connecting your work with a higher purpose.
Employee Experience encapsulates what people encounter and observe over the course of their tenure at a business.
This can start before they become an employee, as far back as when they search the job market.
When they come to work each day, your employee's level of engagement, mindset, and behaviour has a major impact on what they think about the company.
Employee experience is also “owned” by multiple stakeholders, each of whom needs to take a high degree of ownership.
Every company invests in the customer experience; as organisations increasingly recognise people as their greatest assets, they are investing in the employee experience.
With unprecedented changes to our society, economy and businesses, employee experience has become more important than ever before.
Investing In People
Research shows that more than ever, people are the key to business success.
When companies invest in their people and focus on improving the employee experience, they can directly impact employee engagement, retention, customer satisfaction, and financial success.
We will work with you to build areas for success and align the adoption of people, processes, tools and governance to deliver measurable KPIs.
Engaging with CPS is about starting a journey to a place of great employee engagement, enabled through an employee experience that supports your people every day.
How We Can help
CPS’ people experts and technology professionals will work with you to understand your current environment based on the employee lifecycle.
An engagement begins with a 5-minute per-stakeholder survey to provide a first-pass maturity assessment.
The CPS Employee Engagement & Experience workshop is scheduled with you for a focused review of your aims and goals.
These are interactive sessions delivered with Design Thinking approaches to capture and prioritise concepts and ideas.
The output from the engagement is an adoption roadmap for the next 0-3 months, 3-6 months and 6 months +.