Why You Should Consider Managed Services: Cost, Quality, and Expertise

When it comes to managed services, there's plenty of information out there about what they are and what companies like CPS do. Instead of rehashing that, let's focus on why adopting a managed services approach can be beneficial for your organisation from three key perspectives: Cost, Quality, and Expertise.

Key Takeaways:

• Cost Efficiency: How managed services can transform your CapEX (capital expenditures) into OpEX (operational expenditures), save hidden costs, and offer scalable solutions.
• Enhanced Quality: The advantages of consistent, high-quality support and compliance through managed services.
• Expertise and Growth: Leveraging specialised knowledge and experience to drive innovation and expansion.

As a specialist accredited Microsoft Partner and provider of IT services CPS have seen first-hand the common challenges organisations face. A significant delay in adopting managed services often stems from concerns about cost.

Cost Efficiency

When considering costs, it's important to look beyond the CapEX vs. OpEX debate. Hidden costs such as the value loss of doing everything in-house and the risk of scalability are crucial. Managed services, much like SaaS models, provide predictable operational expenditure and reduce these hidden costs.

Example Case: CPS worked with a startup fintech company struggling with growth. Their CTO was bogged down with IT tasks, which diverted his focus from innovation. By trusting an MSP, they secured compliance and user support at a fraction of the cost of hiring a full-time IT manager. This freed up the CTO to focus on the company's goals, leading to significant growth within six months.

Enhanced Quality

Quality is another critical factor. Managed services ensure high-quality support and compliance, freeing your internal team to focus on core business activities. For companies looking to expand aggressively, MSPs can manage regional staff, language barriers, new technologies, and required skillsets efficiently.

Example Case: Several companies CPS have worked with chose MSPs to handle their expansions. One customer established a 24-hour, tiered service desk across four new regions for less than 40% of the cost of doing it in-house, avoiding risks and complexities.

Expertise and Growth

Expertise is invaluable. Managed services provide access to specialists whose sole purpose is to find economies of scale and reduce risks. This partnership not only supports immediate needs but also fosters long-term growth and stability.

Example Case: The fintech startup mentioned earlier was able to redirect focus back to innovation and achieve funding milestones thanks to the expertise provided by the MSP. Similarly, other companies achieved seamless integrations and expanded into new markets with MSP support.

Conclusion

While cost is often a primary concern, it’s essential to view it as an investment in value. Managed services offer cost efficiency, enhanced quality, and specialised expertise, driving innovation and growth.

By considering managed services, you can focus on what truly matters—innovating and growing your business.