Insights

CPS is becoming part of mhance, creating a stronger Microsoft partner with greater expertise, broader capability and new opportunities for customers. Built on the same trusted relationships and commitment to outcomes, this marks the beginning of an exciting new chapter for our people, customers and community.

For years, organisations have focused on digital transformation, modernising systems, automating processes and moving to the cloud. Now a new shift is emerging. Agentic Transformation is not about giving people better tools. It’s about changing how work is performed when AI agents become part of the workforce.

From programme management and data migration to security, applications and Day One readiness, explore 10 LGR challenges councils should be addressing now and practical ways to tackle them.

Artificial Intelligence is rapidly becoming embedded within the way organisations operate. Yet while most discussions focus on productivity and innovation, a more important question is emerging. How do organisations govern AI effectively while continuing to innovate? The answer may determine which organisations successfully embrace Agent First and which struggle to move beyond experimentation.

Local Government Reorganisation may be paused, but preparation shouldn’t be. Discover how councils can use the breathing space to organise projects, manage dependencies and prepare for what’s next.

Explore why the human side of local government reorganisation matters, from workforce confidence and change fatigue to stronger communication, collaboration and support during transformation.

For years, organisations have invested in CRM systems to capture information about customers, residents, citizens and students. But capturing information is no longer the challenge. Acting on it is. Agentic CRM represents the next evolution, combining AI, automation and intelligent agents to help organisations move from tracking interactions to driving outcomes.

What good local government reorganisation looks like: clearer governance, simpler operations, better workforce support and stronger digital foundations for long-term council transformation.

How AI, Copilot and Agents can help councils reduce operational friction, improve productivity and build smarter, more resilient organisations during Local Government Reorganisation.