You Know What Your People Deliver. But Do You Know How They Work?
Organisations measure outputs every day.
Projects delivered, Customers served, Sales won, and Tickets closed.
But these measures don’t always explain why performance varies.
- Where are teams losing time?
- Where is collaboration creating value?
- Where are meetings becoming a burden?
- Where is knowledge getting trapped?
Use workplace intelligence to understand how people collaborate, where productivity is lost and where AI can create the greatest impact. Work IQ helps organisations understand the patterns and relationships behind how work happens.
At CPS, we help organisations use workplace intelligence to create smarter, more productive and more connected ways of working.
Why Work IQ?
- Improve Productivity: Identify where time is being lost on low-value activities.
- Understand Collaboration: See how teams communicate and share knowledge.
- Reduce Meeting Overload: Understand meeting patterns and collaboration behaviour.
- Support AI Adoption: Identify where Copilot and AI Agents can have the greatest impact.
- Improve Employee Experience: Use evidence to create more effective and sustainable ways of working.
The Hidden Challenge Inside Modern Work
Many organisations measure the outputs of work without understanding the behaviours and processes behind them.
- Productivity Friction: Employees spend time on activities that don’t create sufficient value.
- Collaboration Complexity: Teams may collaborate extensively without necessarily collaborating effectively.
- Meeting Overload: Too much meeting time can reduce focus and productivity.
- Knowledge Friction: Information can become trapped within teams, individuals and conversations.
- AI Uncertainty: Organisations need to understand where AI can genuinely improve the way people work.
The biggest barriers to productivity aren’t always visible. Discover how CPS Modern Work services help identify friction, improve collaboration and create capacity for what matters most here.
What Is Work IQ?
The Intelligence Layer For How Work Happens
Work IQ focuses on workplace context across Microsoft 365 and helps organisations understand:
- Collaboration
- Workplace activity
- Knowledge flows
- Employee experience signals
- Productivity patterns
- Workflows
The objective isn’t simply to measure activity.
It’s to understand how work happens and where it can be improved.
Work IQ In Action
- Improve Productivity: Identify where employees spend excessive time on low-value work.
- Enhance Collaboration: Understand how teams communicate and share knowledge.
- Reduce Meeting Overload: Identify patterns that may be affecting productivity.
- Support AI Adoption: Understand where Copilot and AI Agents could have the greatest impact. See how CPS helps organisations turn AI potential into real value with Microsoft Copilot.
- Improve Employee Experience: Use evidence to create healthier and more sustainable ways of working.
Before investing in AI, do you know where your teams lose the most time? Learn how understanding work patterns can help you target Copilot where it will create the greatest value. Read more.
Work IQ & AI
Understand Where AI Can Make The Biggest Difference
AI adoption shouldn’t be based on guesswork.
Work IQ can help organisations understand where work is happening, where friction exists and where AI could potentially improve productivity.
This supports a more targeted approach to:
- Microsoft 365 Copilot
- AI Agents
- Automation
- Process improvement
- Employee experience
- Agent-First transformation
Work IQ & The Agent-First Organisation
The move towards Agent-First working isn’t simply about creating more agents.
It’s about understanding where agents can deliver meaningful value.
Work IQ can help organisations identify:
- Where work happens
- Where friction exists
- Where information flows
- Where productivity is lost
- Where AI could help
This creates a stronger evidence base for AI and Agentic transformation.
What if you could pinpoint exactly where AI could remove friction from work? Discover the frameworks, strategies and use cases helping organisations build successful human-agent teams. Explore our guides, here.
Common Microsoft Fabric Use Cases
- Productivity Analysis: Identify opportunities to reduce low-value work.
- Collaboration Optimisation: Understand how teams communicate and work together.
- Meeting Effectiveness: Identify patterns of meeting overload.
- AI Readiness: Identify areas where Copilot and AI Agents could deliver value.
- Change Management: Use evidence to support workplace transformation programmes.
- Employee Experience: Understand workplace patterns and opportunities for improvement.
Work IQ helps you understand how people work. Microsoft Fabric helps you combine those insights with data from across your organisation to drive better decisions.
Business Outcomes
- Increased Productivity: Identify and address sources of workplace friction.
- Better Collaboration: Understand how teams actually work together.
- Reduced Meeting Burden: Create more effective collaboration practices.
- More Targeted AI Adoption: Focus AI investment where it can create the greatest value.
- Improved Employee Experience: Design ways of working around evidence rather than assumptions.
- Smarter Transformation: Use workplace intelligence to guide change and investment decisions.
Why CPS?
We Connect Workplace Intelligence With AI Transformation
Work IQ becomes most valuable when it informs action.
CPS combines workplace transformation with:
✔ Microsoft 365
✔ Microsoft Teams
✔ Microsoft Viva
✔ Microsoft Copilot
✔ Microsoft Places
✔ Microsoft IQ
✔ AI Agents
✔ Adoption Assurance
We help organisations turn workplace intelligence into practical improvements in productivity, collaboration and employee experience. Learn more about us at CPS here.
Understand Work. Improve Work. Transform Work.
The future of work isn’t simply digital.
It’s intelligent.
Work IQ helps organisations understand how work really happens so they can make better decisions about productivity, collaboration and AI.