Step 1: Discovery
Evaluate existing workflows, challenges, and objectives.
HR Agent
Deliver Consistent, Efficient HR Support with AI.
Empower your employees with instant, policy-aligned HR guidance, available 24/7, built on Microsoft Copilot Studio, and designed to transform how HR delivers support and service.
HR teams are overwhelmed by repetitive queries
HR teams everywhere face a growing challenge: too many questions, not enough time.
Employees want fast, accurate answers on everything from absence reporting to dress code policies, but inboxes fill up with the same requests day after day. Response times slow down, inconsistencies creep in, and HR professionals spend their days answering emails instead of driving strategic initiatives.
Without automation, the pressure keeps building, creating frustration on both sides. Employees wait. HR teams burn out. Compliance risks rise.
It’s time for a smarter, scalable way to deliver consistent HR support that frees your people to focus on what truly matters.
CPS helps you modernise HR service delivery
CPS is the UK’s #1 Microsoft Copilot Partner and a trusted guide in helping organisations reimagine how they work.
We understand that HR teams are under pressure to deliver more value with fewer resources, while maintaining compliance and consistency across every interaction.
That’s why we built the HR Copilot Agent, an intelligent solution that uses Microsoft Copilot Studio, Power Platform, and Dataverse to automate HR responses, reduce manual effort, and deliver on-demand support your employees can rely on.
CPS combines deep technical expertise with real HR process understanding, helping you build a modern, AI-enabled HR service that’s responsive, compliant, and scalable.
How the HR Copilot Agent works
The HR Copilot Agent is your always-available HR assistant, built directly into Microsoft 365, using your approved policy content to provide fast, accurate answers whenever employees need them.
Two versions are available to fit your needs:
- Standard Version:
Surfaces policy content directly from SharePoint and delivers structured, document-linked answers for common HR queries. Ideal for organisations ready to automate frequently asked questions. - Premium Version:
Integrates Dataverse and AI Builder for advanced document understanding, natural language responses, and intelligent escalation workflows. Supports analytics to identify common employee concerns and improve policies over time.
Example queries the Agent can answer:
- “What should I do if I’m going to be late?”
- “How do I raise a formal complaint?”
- “Can I wear jewellery at work?”
- “Who do I contact about maternity leave?”
The Agent retrieves the right policy, delivers clear next steps, and even routes complex issues to the HR team when needed — all within a secure Microsoft environment.
Download Our HR Agent Guide
What better looks like
The HR Agent creates measurable impact across the organisation:
For HR teams, it removes the noise of repetitive queries, reduces manual workload, and enables staff to focus on strategic priorities such as engagement, retention, and culture.
For employees, it delivers immediate, accurate answers that build confidence and trust in HR processes.
For leaders, it provides new insight into trends and recurring issues, helping shape future policy decisions and resource planning.
Organisations using the HR Agent report faster response times, stronger consistency, and improved employee satisfaction, all while modernising their HR delivery model with automation they can trust.
Why Choose CPS?
CPS is more than a technology partner, we help organisations redesign work with AI.
As a Microsoft Solutions Partner and Copilot & Agent Partner of the Year Finalist, we combine technology innovation with deep understanding of HR and business operations.
- Microsoft Partnership: Early access to the latest Copilot and automation capabilities.
- Proven Delivery: Trusted by leading organisations across public and private sectors.
- Holistic Approach: From strategy and implementation to adoption and optimisation.
- Real Results: We focus on measurable outcomes, time saved, accuracy improved, and employee experience transformed.
With CPS, you get more than a solution, you gain a long-term partner in modernising how your teams work.
Ready to modernise your HR service delivery?
Book a discovery session with CPS to see how the HR Copilot Agent can transform your employee experience, reduce manual effort, and make HR more responsive than ever.
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& Book a Demo
Introducing Copilot Agents
Into Your Organisation
Implementing Copilot Agents involves a structured approach:
Step 2: Opportunity Identification
Identify areas where AI and automation can deliver the most value.
Step 3: Pilot and Optimisation
Test selected use cases, gather feedback, and refine the implementation.
Step 4: Scaling and Continuous Improvement
Expand to additional teams and functions, with ongoing optimisation.
Frequently Asked Questions
What is the HR Agent?
How does it improve HR efficiency?
Can it be tailored to our organisation’s policies?
Is it secure and compliant?
What insights does it provide?
How do we get started with Copilot Agents in our organisation?