01 — Identify
We work with your teams to uncover high-impact opportunities through workshops, business insight and user feedback.
We find the problem worth solving.
Have A Problem AI Could Solve?
You don’t need to know which technology you need. You don’t need to have an Agent already designed. And you don’t need a long list of AI use cases.
You may simply have a problem:
- Too Much Manual Work: Your teams spend time on repetitive tasks, administration and routine requests.
- Information Is Hard To Find: People spend too much time searching for policies, documents, customer information or guidance.
- Demand Is Growing: Your teams are dealing with more enquiries than they have capacity to handle.
- Processes Are Too Slow: People are moving between systems, chasing information and completing tasks manually.
- Knowledge Is Locked Away: Critical knowledge sits with individuals or across multiple systems.
- Your People Need More Support: Employees, customers or citizens need quick answers and guidance without always having to involve someone.
These are the problems where an AI Agent could make a difference. Bring us the problem. We’ll help you explore what’s possible.
CPS Agent Factory helps you turn real business problems into practical AI Agents using Microsoft Copilot Studio.
From identifying the right opportunity to building, launching and improving your Agent, we help you move from idea to impact quickly.
What Is An Agent Factory?
A Faster Way To Turn AI Ideas Into Working Agents
CPS Agent Factory is our service for designing, building and deploying AI-powered Agents using Microsoft Copilot Studio.
We combine Microsoft technology with our experience of business processes, automation, CRM, customer service and the public sector to create Agents around how your organisation actually works.
We don’t build bots for the sake of it. We identify where an Agent can solve a real problem, deliver a measurable outcome and make work easier for the people using it.
Where could an AI agent make the biggest difference in your organisation? From customer service and case management to internal operations, discover how AI agents are transforming the way work gets done. Explore the possibilities of Copilot Agents.
What Could An Agent Do For You?
The Art Of The Possible
Imagine an Agent that can:
- Find The Answer: Search trusted information and provide employees or customers with the guidance they need.
- Summarise Information: Bring together relevant information so people don’t have to work through multiple records or documents.
- Complete Tasks: Help users carry out routine activities rather than simply telling them how to do them.
- Trigger Workflows: Connect to Microsoft tools and business systems to move processes forward.
- Support Decisions: Bring together relevant information and highlight what needs attention.
- Handle Routine Enquiries: Respond to common questions and requests, freeing your people to focus on more complex work.
- Know When To Escalate: Recognise when human judgement or intervention is required.
The possibilities start with your problem.
Where Could An Agent Help?
Start With The Work, Not The Technology
- Customer Service: Help teams find information, understand enquiries and support faster resolution.
- Employee & HR: Answer routine questions, provide guidance and support employee self-service.
- Sales: Bring together customer information and reduce administration for sales teams.
- Projects & PMO: Support reporting, actions, risks and project information.
- Knowledge Management: Make organisational knowledge easier for people to find and use.
- FOI & Information Requests: Support information gathering and defined administrative processes.
- Operations: Automate routine requests and connect people to the processes they need.
- Contact Centres: Give agents faster access to customer context and relevant knowledge.
And if your problem isn’t on the list, that’s where the conversation starts.
Start With The Problem
Don’t Build Agents Looking For Something To Do
Agent Factory isn’t an Agent production line.
- The starting point should always be: What problem are we trying to solve?
- Perhaps customer demand is increasing. Could an Agent help absorb some of that demand?
- Perhaps employees can’t find information quickly. Could a Knowledge Agent help?
- Perhaps project teams spend too much time reporting. Could a Project Agent reduce that burden?
- Perhaps your sales team spends too much time on administration. Could an Agent support the process?
The problem determines the Agent, not the other way around.
How We Help
From Problem To Working Agent
Our approach is designed to get you moving quickly while keeping your team involved throughout.
02 — Verify
We confirm whether Copilot Studio and an AI Agent are the right fit, assess the effort involved and align the opportunity with your goals and systems.
We make sure we’re solving the right problem.
03 — Design
We design the Agent experience, including what it needs to know, what it should do, the user journey and any required integrations.
We turn the idea into a practical solution.
04 — Develop
We build in agile sprints, with regular demonstrations and your team’s feedback shaping the Agent.
You see progress rather than waiting until the end.
05 — Release & Aftercare
We support launch, help your teams adopt the new capability and identify opportunities for future improvement.
We help turn the Agent into something people actually use.
Why Consider Agent Factory?
Because Building An Agent Is Only Valuable If It Solves Something
- AI With Purpose: We don’t build Agents for the sake of having AI. We focus on real problems, useful automation and measurable outcomes.
- AI That Works: Our Agents are designed to do more than chat, using knowledge, actions, workflows and integrations to help get work done.
- Fast, Agile Delivery: Our sprint-based approach keeps momentum high and gives you regular opportunities to review and shape the solution.
- Secure & Scalable By Design: We consider governance, permissions, integration and scalability from the beginning.
- Built Around Your People: We involve the people who will use the Agent so the solution reflects how work actually happens.
What You Can Expect
Practical AI. Real Business Value.
- Smarter User Experiences: Give employees or customers fast, intuitive access to the information and actions they need through natural, conversational experiences.
- Reduced Manual Workload: Automate routine tasks and responses, giving your teams more time for higher-value work.
- Faster Service Delivery: Help people find answers, complete processes and resolve enquiries more quickly.
- Better Use Of Microsoft Investment: Turn your investment in Copilot Studio and the Microsoft ecosystem into practical business outcomes.
- Higher Adoption: Co-create the Agent with your users so it is relevant, useful and designed around the way they actually work.
- A Foundation To Scale: Once you’ve proven what works, the same approach can be applied to other problems, teams and processes.
From One Agent To Something Bigger
Your first Agent doesn’t have to solve everything. It could solve one problem really well.
That gives you the opportunity to:
Prove the value
Learn what works
Identify the next opportunity
Reuse what you’ve built
Scale AI across the organisation
That’s where CPS Agent Factory can become part of your wider Agent-First transformation journey.
The Challenge Is Also The Opportunity
Where Could AI Agents Make The Biggest Difference?
The opportunity isn’t simply to introduce more AI. It’s to rethink where people spend their time and where intelligent automation could create more capacity.
- Reduce Repetitive Work: Free people from routine administration, information gathering and repetitive requests so they can focus on higher-value work.
- Make Knowledge Easier To Access: Give employees, customers and teams faster access to the information they need without searching across multiple systems and sources.
- Handle Growing Demand: Use Agents to support increasing volumes of enquiries and requests without simply adding more resource.
- Connect Disconnected Processes: Bring information, systems and workflows together so people can complete tasks with less switching, searching and manual intervention.
- Support Your People: Give employees AI assistance that understands the context of their work and helps them complete tasks more effectively.
- Improve Customer & Citizen Experiences: Provide faster, more consistent and accessible support while allowing people to focus on complex or sensitive situations.
- Turn Existing Microsoft Investment Into More Value: Use Copilot Studio and the wider Microsoft platform to create practical solutions around the problems your organisation already has.
And this is where the opportunity becomes bigger than a single Agent.
- Identify one problem.
- Prove what works.
- Then use what you’ve learned to transform the next.
The Outcomes
What Can Agent Factory Help You Achieve?
- Reduced Manual Work: Take repetitive tasks away from your teams and create more capacity for higher-value work.
- Faster Access To Information: Help people find the right information without searching across multiple sources.
- Faster Service: Respond to enquiries and move processes forward more quickly.
- Improved User Experiences: Make it easier for employees, customers and citizens to get the help they need.
- Increased Productivity: Give your people AI capabilities that support the work they actually do.
- Better Return On AI Investment: Turn experimentation with Copilot Studio into practical, measurable business value.
- A Scalable Approach To AI: Prove what works and use those lessons to identify and develop your next opportunities.
Why CPS?
Microsoft Expertise. Business Understanding. Practical Delivery.
CPS combines Microsoft AI expertise with decades of experience helping organisations transform the way they work.
- We Understand The Problem Behind The Technology: Our approach starts with your business challenge—not a product demonstration.
- We Know The Microsoft Ecosystem: Copilot Studio can become even more powerful when connected to Microsoft 365, Dynamics 365, Power Platform, Dataverse and your existing business systems.
- We Work At Your Pace: Our agile approach means you can see, test and shape your Agent as it’s developed.
- We Focus On Outcomes: The measure of success isn’t whether we built an impressive Agent.
It’s whether it made someone’s work better.
Ready To Explore What An Agent Could Do?
You don’t need an Agent strategy.
You don’t need to know what Copilot Studio can do.
Just bring us the problem.
We’ll help you understand whether an Agent could help, and what it would take to make it real.
Book An Art of the Possible Workshop
Frequently Asked Questions
What is CPS Agent Factory?
Do I need to know what Agent I want?
Is Agent Factory a Microsoft product?
What can you build?
How quickly can you build an Agent?
Will the Agent connect to our existing systems?
How do you make sure the Agent is secure?
What happens after the Agent is built?