Legacy Technology
Multiple systems that create inefficiency and duplication.
Helping Councils Deliver Better Citizen Services With Less Complexity
Local Government
Local council authorities face unprecedented pressure.
Demand for services continues to rise. Budgets remain constrained. Workforces are stretched. Residents expect faster, more accessible and more personalised services.
At the same time, councils are expected to modernise systems, improve efficiency, strengthen governance and embrace new technologies such as Artificial Intelligence.
The challenge is clear.
How do you improve services while managing financial pressures and increasing demand?
At CPS, we help local authorities transform how they engage citizens, empower employees and deliver services through Microsoft technology, AI and digital transformation.
Whether you’re improving citizen engagement, modernising operations, automating processes or exploring AI, we help councils achieve more with the resources they have.
The Challenges Facing Local Government
Local authorities are operating in one of the most challenging environments they have ever faced.
Demand for services continues to increase across:
- Adult Social Care
- Children’s Services
- Housing
- Planning
- Environmental Services
- Customer Services
- Revenues & Benefits
while budgets and resources remain under pressure.
Many councils are also managing:
Workforce Pressures
Skills shortages, recruitment challenges and increasing workloads.
Citizen Expectations
Residents expect digital services that are simple, responsive and accessible.
Financial Contraints
Councils must achieve more while demonstrating value for money.
Data Silos
Information often exists across multiple systems and departments.
AI Readiness
Leaders want to explore AI but need governance, security and clear business outcomes.
Transforming Citizen Services
Residents increasingly expect the same experience from public services that they receive from leading consumer organisations.
They want:
- Faster responses
- Digital self-service
- Consistent communication
- Accessible services
- Reduced bureaucracy
We help councils modernise citizen engagement through:
Dynamics 365 Customer Engagement
- Improve service delivery and citizen relationship management.
Dynamics 365 Contact Centre
- Create intelligent citizen service operations powered by AI.
Power Pages
- Deliver secure citizen portals and self-service experiences.
Microsoft Copilot
- Improve employee productivity and response times.
The result is improved citizen satisfaction and more efficient service delivery.
Empowering Local Government Employees
Council employees spend significant time managing administration, searching for information and completing repetitive tasks.
Microsoft 365 and AI technologies help employees focus on higher-value activities.
Microsoft 365 Copilot
- Reduce administrative burden and improve productivity.
Copilot Chat
- Provide secure access to organisational knowledge.
Microsoft Teams
- Improve collaboration across departments and locations.
SharePoint
- Create connected knowledge and information environments.
Viva
- Improve employee engagement and wellbeing.
Helping councils create more productive and effective workforces.
AI For Local Government
Artificial Intelligence is creating new opportunities
across local government.
Potential use cases include:
Citizen Enquiries
Provide faster responses and reduce service demand.
Case Management
Automate administrative activities and improve workflows.
Knowledge Access
Help employees find information more quickly.
Service Efficiency
Reduce manual effort and improve operational performance.
Reporting & Intelligence
Generate insights that support decision-making.
Through our AI Strategy, Agent Factory and Adoption Assurance services, CPS helps councils adopt AI safely, responsibly and effectively.
Data, Intelligence & Insight
Better decisions depend on better information.
Many councils struggle with fragmented reporting and disconnected systems.
We help local authorities create connected intelligence platforms through:
Microsoft Fabric
Unified data and analytics.
Power BI
Performance reporting and operational visibility.
Microsoft IQ
Intelligence-powered decision-making.
Providing leaders with trusted insights that support service improvement and strategic planning.
Security, Compliance & Governance
Councils manage large volumes of sensitive information.
Security and governance are essential.
Our expertise includes:
- Microsoft Defender
- Microsoft Entra
- Microsoft Purview
- Security Copilot
- Endpoint Management
Helping councils strengthen cyber resilience while supporting innovation and digital transformation.
Interested in discussing your Government Organisation's needs?
Get in touch with us today – click below to complete a form and we will call you back.
Why Local Council Authorities Choose CPS
We’ve worked with councils across the UK to simplify service delivery, modernise operations, and deliver tangible results for citizens. Our deep understanding of local government challenges, from funding pressures to policy change, means we deliver solutions that are both practical and sustainable.
With CPS, you benefit from:
- A Microsoft Solutions Partner with expertise in public sector digital transformation
- Specialists in secure collaboration, automation, and data management
- A discovery-led approach that tailors every project to your needs and budget
- Proven success helping authorities reduce turnaround times, improve transparency, and boost team productivity
We’re more than a vendor, we’re a strategic partner who shares your commitment to better public services.
We understand the unique challenges facing local government.
Our expertise spans:
- Citizen Engagement
- Microsoft Copilot
- AI Transformation
- Dynamics 365
- Power Platform
- Data & Intelligence
- Security & Governance
- Change & Adoption
We focus on delivering practical outcomes that improve services, increase efficiency and support long-term transformation.
Ready to Discuss Your Government Organisation Needs?
Deliver Better Services For Citizens And Communities
The future of local government depends on the ability to balance rising demand with limited resources.
Through Microsoft technology, AI and digital transformation, councils can improve services, empower employees and create more resilient organisations.
CPS helps local authorities make that future a reality.
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Book a Local Government Discovery Session
Frequently Asked Questions
How can AI support local government?
How can councils improve citizen engagement?
Can CPS help with legacy systems?
How does CPS support AI governance?
Can you support shared service models across authorities?
Can CPS help with industry-specific AI innovations?