IT Support Services

Application Support

Your Strategic Partner

Developing and managing applications within a business setting can be challenging. With our Application Support services, we act as your strategic partner, seamlessly integrating into your business operations. Our comprehensive support ensures that your technology infrastructure is robust, secure, and efficient. We understand the complexities of custom app management and are here to help you navigate them with ease.

Take the first step towards optimising your IT investments and driving your business forward. Schedule a road mapping session with our experts today to discover how you can maximise the use of existing technology and identify additional solutions to meet your business needs and challenges.

Why Choose CPS?

We provide comprehensive application support across a wide range of technologies to ensure your business runs smoothly:

Expertise: Our team of Subject Matter Experts (SMEs) supports MS Project (Project Online and Project for the Web), Power Platform, Dynamics 365 (D365), SharePoint, Teams Voice, Omnia Intranet, Anywhere365, and Luware.
Tailored Services: We offer setup, configuration, troubleshooting, and optimisation to maximise the value of your technology investments.
Proactive Support: We deliver proactive and reliable support, allowing you to focus on your core business activities.

Get Started Today!

Take the first step towards optimising your application support and enhancing your business operations. Contact us now to learn more about our services and how we can help you achieve your business goals. Let CPS be your trusted partner in navigating the complexities of application management and support.

Let's Talk

Our Support Packages

Core Breakfix

Our Core Breakfix service provides 2nd and 3rd line support to augment your IT team’s capabilities and offer a reliable escalation route. This ensures that any technical issues are resolved promptly and efficiently, minimising downtime and maintaining the smooth operations of your IT systems. Our experienced support team is equipped to handle complex problems, providing you with peace of mind and confidence in your IT infrastructure.

Extended Support Hours

We understand that businesses operate beyond the standard 9-5 hours, so we offer flexible support hours to suit your needs. Whether you need early morning, late evening, weekend support, or even 24/7 coverage, our extended support hours ensure you have expert assistance whenever you need it. This helps maintain productivity and address any issues promptly, ensuring continuous operations and minimising disruptions.

What We Support

Planner Premium and Project Online

Our support for Planner Premium (Project for the Web) and Project Online ensures that your project management needs are met with precision and efficiency. We assist with project planning, scheduling, and tracking, enabling you to manage resources and timelines effectively. Our team provides guidance on best practices, troubleshooting, and customisation to help you get the most out of Microsoft’s Project Portfolio Management technology for successful project delivery.

Power Platform

The Power Platform lets you build custom apps, automate workflows, and analyse data with ease. We support Power Apps, Power Automate, Power BI, and Power Virtual Agents. Our experts help you design, develop, and deploy solutions that streamline operations and boost productivity.

Dynamics 365

Dynamics 365 (D365) integrates CRM and ERP functionalities. We assist with implementation, customisation, and optimisation of modules like Sales, Customer Service, Marketing, and Operations. We help you use D365 to drive growth, improve customer engagement, and streamline processes.

SharePoint

SharePoint is a powerful collaboration and document management platform. We support site creation, content management, workflow automation, and integration with other Microsoft 365 apps. We ensure your SharePoint environment is secure, efficient, and tailored to your needs.

Teams Voice

Teams Voice adds voice calling to Microsoft Teams for unified communication. We handle setup, configuration, and troubleshooting of voice features. We help you manage call routing, voicemail, and conferencing for seamless communication.

Omnia Intranet

Omnia Intranet enhances internal communication and collaboration. We support design, implementation, and customisation to fit your needs. We help you create an engaging intranet that boosts employee engagement and improves information access.

Anywhere365

Anywhere365 is a contact centre and dialogue management platform. We support configuration, integration, and optimisation of its features. We help you manage customer interactions across channels, improving service and efficiency.

Luware

Luware offers communication and collaboration tools. We support setup, customisation, and maintenance. We help you use Luware to enhance team collaboration, streamline workflows, and improve communication.

Expansive Offerings

Consultancy

Our IT consultancy services are designed to align your technology strategy with your business objectives. We offer a comprehensive range of services, including strategic planning, technology roadmaps, budgeting, IT cost and service optimisation, enterprise applications and infrastructure architecture, new technology evaluation, business continuity, and disaster recovery.

By leveraging our consultancy expertise, your organisation can achieve measurable results such as reduced IT spend and a competitive edge.

Cloud Solutions Provider Services

We can offer licensing and support as a cloud solution provider (CSP) as part of a comprehensive support package.

Our CSP services include provisioning, managing, and supporting cloud-based applications and services, ensuring seamless integration and optimal performance. By leveraging our CSP expertise, you can take full advantage of cloud solutions, streamline your operations, and achieve greater flexibility and scalability for your business.

Our team is dedicated to providing comprehensive support, from initial setup to ongoing management, so you can focus on your core activities.

How We Work

1. Discovery Phase

The journey begins with the Discovery phase, where we work closely with you to understand your business needs, challenges, and goals.

Thorough Assessment: Our team conducts a thorough assessment of your current IT infrastructure, processes, and compliance requirements.
Identify Gaps: This phase allows us to identify any gaps and areas for improvement.
Tailored Services: We ensure that we tailor our managed services to meet your specific needs.
Customised Solution: By gaining a deep understanding of your organisation, we can provide a customised solution that aligns with your strategic objectives.

2. Remediation Phase

Once the Discovery phase is complete, we move on to the Remediation phase. During this stage, our experts address any identified issues and implement necessary changes to optimise your IT environment.

Update Software: This may involve updating software to the latest versions.
Enhance Security: We enhance security measures to protect your systems.
Ensure Compliance: We ensure compliance with industry regulations.

Our goal is to create a robust and efficient IT infrastructure that supports your business operations. We work diligently to minimise disruptions and ensure a smooth transition, providing you with peace of mind and confidence in your IT systems.

3. Live Service Phase

In the final phase, we transition to ongoing management and support of your IT environment.

Continuous Monitoring: Our dedicated team ensures your systems perform optimally and reliably.
Proactive Support: We address potential issues before they become critical.
Regular Updates: Stay informed with our consistent updates and reports.
Internal Handover and Knowledge Transfer: We ensure seamless support through thorough handovers and knowledge transfers, aligning our solutions with your strategic objectives.

With our managed services, you can focus on your core business activities while we handle your IT needs, providing a seamless and hassle-free experience.

Discover Your Roadmap

Our roadmapping session is designed to thoroughly understand your business needs and requirements. During this session, we will work closely with you to:

Maximise Existing Technology: Identify how you can maximise the use of existing technology that you are already paying for.
Create a Tailored Roadmap: Develop a tailored roadmap that outlines additional technology solutions to address your specific business challenges and support your strategic goals.

Contact us now to get started!

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Client Stories

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Client Stories Aug 7, 2024 | 6 minutes

Asset Advantage

As Asset Advantage expanded its portfolio and client base, the complexity and demand on their IT infrastructure grew. For a small business, managing critical compliance requirements and customer confidentiality made reliable support paramount.

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Woman in a wheelchair working together with a colleague

Client Stories Aug 17, 2020 | 9 minutes

Carers Trust

Carers Trust partnered with CPS’s IT support professionals to improve support for carers by aligning UK-wide partner services, enhancing coordination and ensuring consistent, high-quality care across the network.

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Client Stories Aug 30, 2022 | 12 minutes

Falmouth University

Falmouth University partnered with CPS to enhance digital communication and collaboration using Microsoft 365. This transformation enabled rapid online learning adaptation during COVID-19, improving efficiency.

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Our Partners

Ready To Learn More?

Discover how we can transform your business

Managing applications can be challenging. Our Application Support services ensure your technology infrastructure is robust, secure, and efficient. Let us help you navigate the complexities of custom app management.

Contact us now to learn more about our services and how we can help you achieve your business goals. Let CPS be your trusted partner in application management and support.

Let's Talk