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Microsoft Dynamics 365

What is Dynamics 365?

Microsoft Dynamics 365 is a suite of intelligent business applications designed to help you manage and streamline your operations.

The journey of Microsoft Dynamics 365 began in 2003. Now, as part of a broader suite of updates from sales and marketing to customer service and project management, Dynamics 365 has got you covered.

MS Dynamics CRM plays a crucial role in enhancing productivity, improving customer engagement, streamlining tasks, and fostering relationships.

How CPS Can Help

As a leading UK Microsoft Partner, CPS excels in deploying Dynamics 365.

We’ll evaluate your current business processes and assist with process flows and app development to ensure your success.

Our team of specialised consultants and solution architects are here to support you every step of the way, whether you need additional support or full application development

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Not Sure Where To Start?

We have build some handy starter packages to kickstart your journey – to see where you’re at and where you could be!

D365 CE Readiness Assessment

The D365 CE Readiness Assessment is perfect for organisations struggling with their current Dynamics 365 Customer Engagement system.

Whether it’s poor design, limited functionality, or a lack of technical expertise, our assessment identifies and resolves these issues to ensure your system runs smoothly.

Key Features:

Expert Insights: Diagnose and fix CE system issues with our technical expertise.
Optimise Systems: Tailor your CE system to meet your business needs.
Strategic Roadmap: Get a clear plan to improve system performance and user experience.

What to Expect:

Clear alignment on D365 CE’s potential in your environment.
A prioritised list of initiatives to boost adoption.
Practical recommendations and next steps.

Ideal for organisations facing system issues, limited functionality, technical knowledge gaps, user adoption challenges, or reporting problems.

Dynamics 365 Sales Enablement

The Dynamics 365 Sales Enablement package offers a comprehensive view of customer interactions, enhancing personalised engagement and automating processes.

It includes automated workflows to improve relationship building and customer satisfaction. This scalable CRM solution helps you track and manage leads with AI-driven insights, increase conversion rates, and gather key insights to empower your team.

Key Features:

Expert Insights: Capture business needs and define requirements.
Optimise Systems: Deploy a customised environment.
Strategic Roadmap: Ensure a smooth transition with integrations, UAT, training, and Go-live support.

What to Expect:

A configured CRM system tailored to your needs.
A prioritised list of initiatives to boost adoption.
Practical recommendations and next steps.

Ideal for organisations facing inefficient sales processes, CRM needs, data silos, a desire for analytics and insights, outdated systems, growth challenges, or inaccurate data and forecasting.

Core Dynamics 365 Modules

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Client Engagement

Transform your customer interactions with Dynamics 365 Client Engagement. From personalised sales and marketing campaigns to insightful customer analytics, our solutions help you build stronger relationships and drive business growth.

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Services

Enhance your service delivery with Dynamics 365 Services. Whether it’s field service, customer service, or contact centres, our solutions streamline operations, improve customer satisfaction, and ensure your team delivers exceptional service every time.

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Key Features and Benefits

Ease of Use

Intuitive interface and seamless integration with other Microsoft products.

Customisation

Tailor Dynamics 365 to fit your unique business needs.

Scalability

Grow your business without worrying about outgrowing your software.

Productivity

Enhance your team’s efficiency with powerful tools and insights.

Customer Experience

Deliver personalised experiences that keep customers coming back.

Ready To Learn More?

How Dynamics 365 can help your business

Dynamics 365 helps businesses by providing a unified platform for managing various operations. It integrates seamlessly with other Microsoft Cloud services, offering a comprehensive solution for sales, marketing, customer service, and more. By automating routine tasks and providing actionable insights, Dynamics 365 enables businesses to focus on high-value activities that drive growth and success.

Curious about how Microsoft Dynamics 365 can transform your business? We’ve got the expertise and the passion to help you thrive, no matter your industry or size. So, why not take a moment, get comfy with your favourite brew, and…

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Deployment and Licensing

Cloud Deployment

Microsoft Dynamics 365 offers a cloud-based deployment option, giving businesses the flexibility to access the platform with just an internet connection. This method is perfect for businesses of all sizes, allowing them to scale operations up or down without worrying about infrastructure.

Plus, with automatic updates, you’ll always have the latest features without the hassle of manual upgrades. It’s cost-effective, easy to use, and keeps your business agile and competitive.

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On-Premise Deployment

For those who need more control over their data and security, Dynamics 365 also offers an on-premise deployment option. This allows businesses to install the software on their own servers, ensuring complete control over data and compliance with strict regulations. It’s ideal for industries like finance and healthcare, where data privacy is crucial. Plus, you can customise the platform to fit your specific needs and integrate it seamlessly with existing systems.

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Editions and Pricing

Dynamics 365 comes in two main editions: Enterprise Edition and Business Edition.

Enterprise Edition: Designed for large businesses, offering advanced tools and services for complex processes. Perfect for finance, operations, sales, and customer service.
Business Edition: Tailored for small to medium-sized companies, providing essential tools to manage operations effectively without overwhelming complexity.

Pricing varies based on the edition and applications chosen, starting at £53.40 for full licenses and £16.40 for additional apps. Discounts are available for education, government, and charity organisations, making it accessible to a wide range of users. This flexible pricing ensures you can choose the best options for your needs and budget.

Frequently Asked Question

What is Microsoft Dynamics 365?

How does Dynamics 365 integrate with other products?

What are the key benefits of using Dynamics 365?

How can CPS help with Dynamics 365?

Can Dynamics 365 be customised?