Transforming service operations
Transform your customer experience and achieve sales success with Dynamics 365 service modules.
As a leading UK Microsoft Partner, we excel in deploying Dynamics 365. CPS will evaluate your current business processes and assist with process flows and app development to ensure your service success. Our team of specialised consultants and solution architects are here to support you every step of the way, whether you need additional support or full service development.
With over 30 years of experience from our customers, our pre-built solutions allow you to accelerate your implementation of Dynamics Services. These come as modular, fixed-price packages that include end-to-end implementation and localisation for your specific needs, depending on the size of your business and the functionality you need.
Revolutionise your customer service with features such as automated case management, AI-driven insights, and real-time dashboards. Deliver personalised service to each customer, while empowering your agents to resolve issues swiftly and effectively.
Streamline your on-site service delivery by optimising scheduling, automate work orders, and provide real-time updates to technicians. With predictive maintenance and remote assistance, it ensures efficient operations and happy customers. Perfect for businesses of all sizes, it empowers your team to resolve issues swiftly and effectively.
Enhance customer interactions by streamlining communication across multiple channels. Integrate voice, chat, email, and social media into a single platform, ensuring seamless and efficient service. With AI-driven insights and automated workflows, it helps your team resolve issues quickly and improve customer satisfaction. Ideal for businesses of all sizes, it empowers your contact center to deliver exceptional service every time.
To get the most out of Microsoft Dynamics 365 Services, businesses should follow these best practices:
By following these best practices, businesses can deliver exceptional service experiences, improve customer satisfaction, and enhance operational efficiency across all Dynamics 365 Service modules.
Deliver timely and effective service across all channels.
Empower technicians and agents with real-time updates and mobile access.
Efficiently allocate resources and manage appointments.
Engage customers through digital messaging and proactive outreach.
Automate work orders and reduce manual tasks.
Gain insights into customer behaviour and service trends.
We have had the pleasure of working with the team at CPS during the development and build of our new company-wide IT system. The team at CPS have a deep technical knowledge and a proactive approach to problem-solving. Their ability to understand our specific needs and deliver tailored solutions has been instrumental in enhancing our operational efficiency and achieving our business goals. On top of that, the team were also very easy to work with! Highly recommended.
Join CPS experts Nikita Shaw and Jon Twilley for an exclusive webinar designed to help SMBs unlock the full potential of Business Premium licencing.
Join CPS and edison365 for a live webinar on transitioning from Microsoft Project Online to edison365’s powerful PPM platform. Includes demo, Q&A, and expert insights.
The fourth installment of our 5-part webinar series, where we’ll delve into Copilot’s features and uncover how they can benefit non-profit organisations. Discover the tools and strategies that can help your organisation thrive and make a greater impact.
Microsoft Dynamics 365 Field Services integrates with a range of business apps to provide a seamless field service experience.
Some of the valuable integrations include:
Provides dashboards and reports to help businesses understand service performance.
Curious about how Microsoft Dynamics 365 can transform your business? We’ve got the expertise and the passion to help you thrive, no matter your industry or size.
So, why not take a moment, get comfy with your favourite brew, and…
