Transforming customer experiences
Transform your customer experience and achieve sales success with Dynamics 365 client engagement modules.
As a leading UK Microsoft Partner, we excel in deploying Dynamics 365. CPS will evaluate your current business processes and assist with process flows and app development to ensure your customer service teams’ success. Our team of specialised consultants and solution architects are here to support you every step of the way, whether you need additional support or full team development.
With over 30 years of experience from our customers, our pre-built solutions allow you to accelerate your implementation of Dynamics Client Engagement. These come as modular, fixed-price packages that include end-to-end implementation and localisation for your specific needs, depending on the size of your business and the functionality you need.
Revolutionise your customer service with features such as automated case management, AI-driven insights, and real-time dashboards. Deliver personalised service to each customer, while empowering your agents to resolve issues swiftly and effectively.
Enhance your sales performance with advanced lead management, predictive sales forecasting, and AI-driven insights. Tailor each customer interaction to drive conversions and streamline your sales processes, ensuring your team operates at peak efficiency.
Elevate your marketing campaigns with sophisticated tools for campaign management, customer segmentation, and multi-channel outreach. Personalise your marketing efforts to engage customers effectively, while optimising your team’s productivity and campaign success.
We have build some handy starter packages to kickstart your journey – to see where you’re at and where you could be!
The D365 CE Readiness Assessment is perfect for organisations struggling with their current Dynamics 365 Customer Engagement system.
Whether it’s poor design, limited functionality, or a lack of technical expertise, our assessment identifies and resolves these issues to ensure your system runs smoothly.
Ideal for organisations facing system issues, limited functionality, technical knowledge gaps, user adoption challenges, or reporting problems.
The Dynamics 365 Sales Enablement package offers a comprehensive view of customer interactions, enhancing personalised engagement and automating processes.
It includes automated workflows to improve relationship building and customer satisfaction. This scalable CRM solution helps you track and manage leads with AI-driven insights, increase conversion rates, and gather key insights to empower your team.
Ideal for organisations facing inefficient sales processes, CRM needs, data silos, a desire for analytics and insights, outdated systems, growth challenges, or inaccurate data and forecasting.
To get the most out of Microsoft Dynamics 365 Client Engagement modules, businesses should follow these best practices:
By following these best practices, businesses can deliver exceptional customer experiences, improve customer satisfaction, and increase revenue.
Tailor responses and campaigns based on customer history and preferences.
Focus on high-value activities that drive sales.
Track and manage leads with AI-driven insights.
Provide sales and marketing teams with the tools and information they need.
Use sophisticated tools for campaign management and customer segmentation.
Understand customer behaviour and preferences to enhance engagement.
We have had the pleasure of working with the team at CPS during the development and build of our new company-wide IT system. The team at CPS have a deep technical knowledge and a proactive approach to problem-solving. Their ability to understand our specific needs and deliver tailored solutions has been instrumental in enhancing our operational efficiency and achieving our business goals. On top of that, the team were also very easy to work with! Highly recommended.
Join CPS experts Nikita Shaw and Jon Twilley for an exclusive webinar designed to help SMBs unlock the full potential of Business Premium licencing.
Join CPS and edison365 for a live webinar on transitioning from Microsoft Project Online to edison365’s powerful PPM platform. Includes demo, Q&A, and expert insights.
The fourth installment of our 5-part webinar series, where we’ll delve into Copilot’s features and uncover how they can benefit non-profit organisations. Discover the tools and strategies that can help your organisation thrive and make a greater impact.
Microsoft Dynamics 365 Client Engagement integrates with a range of business apps to provide a seamless customer experience. All these tools work to further understand the customer journey and provide real-time insights by removing the manual processes behind data management and analysis.
Some of the valuable integrations include:
Enables agents to communicate with customers and other agents in real-time.
Provides dashboards and reports to help businesses understand customer behaviour and preferences.
Curious about how Microsoft Dynamics 365 can transform your business? We’ve got the expertise and the passion to help you thrive, no matter your industry or size.
So, why not take a moment, get comfy with your favourite brew, and…
