Beyond The Impossible: What a Good Agent Looks Like

Too many “AI agents” are simply automation with a chat interface. In this practical session, we’ll show what separates a genuine agent from a dressed-up workflow — with clear examples of what good (and bad) looks like, and a simple checklist you can use to evaluate ideas and vendor claims.

Overview
This webinar sharpens the common “Copilot vs agents” conversation into a practical evaluation framework you can apply immediately — helping you avoid disconnected pilots and focus on what will deliver real organisational efficiency.

Who should attend

This session is designed for leaders responsible for shaping and scaling AI across the organisation, including:

• CIOs / IT Directors
• Digital Transformation & Ops leaders
• Heads of Innovation / Modern Work
• Service owners (HR, Finance, Customer Service, PMO)

What you’ll learn

By the end of the session, you’ll be able to:

1. Tell Copilot from an agent — and know why the distinction matters for outcomes, governance, and scale.
2. Use the “Good Agent Checklist” to evaluate ideas and claims (what to look for, what to challenge).
3. Know when not to build an agent — and when Copilot (personal productivity) is the faster, simpler answer.
4. Understand the shift from personal productivity to organisational efficiency — and what changes technically and operationally when you scale.