Connect and create with ease
Unified Communications (UC) within the Microsoft ecosystem brings together voice, video, messaging, and collaboration tools into one cloud-based solution. This integration boosts efficiency, simplifies administration, and ensures a smooth user experience, making it easier for teams to stay connected and productive, no matter where they are.
Discover how our UC solutions can transform your business communication.
Discover the power of Microsoft Teams Voice (Phone System), a cloud-based telephony solution that works seamlessly with Microsoft Teams. With Teams Voice, you can make and receive calls directly within Teams, so there’s no need for traditional phone systems and hardware. Enjoy features like call forwarding, auto attendants, call queues, and voicemail, all managed through the easy-to-use Teams Admin Center.
By adopting Teams Voice, your organisation will benefit from better collaboration, lower costs, and increased productivity. It’s scalable and flexible, so it can grow with your business, and it comes with advanced security and compliance features to protect your communications. Simplify administration and gain valuable insights through analytics, making it easier to manage and optimise your communication infrastructure.
Microsoft Teams devices cater to various business needs, from desk phones and headsets to room systems and collaboration displays. These devices enhance communication and collaboration with high-quality audio and video, seamless integration with Microsoft Teams, and user-friendly interfaces. Teams-certified devices ensure a consistent and reliable experience for employees, whether they’re in the office, at home, or on the go. Explore our selection of Teams devices to find the perfect solution for your unique requirements and elevate your team’s productivity and connectivity.
Microsoft Teams compliance recording solutions allow organisations to centrally capture and store communications across voice, video, chat, screen sharing, and meetings. These solutions ensure all interactions are recorded in accordance with regulatory standards like MiFID II, PCI DSS, and GDPR, providing a secure and reliable way to maintain compliance. With features like conditional recording, automated call search, playback, and monitoring, compliance recording in Teams helps meet legal requirements and offers valuable insights for quality management and training purposes.
Microsoft Teams integrated contact centres provide a seamless and efficient way to manage customer interactions across phone calls, chats, and emails. By integrating your contact centre with Microsoft Teams, you can streamline communication, enhance customer engagement, and improve overall service quality. Teams’ integrated contact centres offer advanced features such as skills-based routing, real-time analytics, and omnichannel support, ensuring customer inquiries are handled by the most suitable agents. These solutions provide a unified interface for agents, simplifying their workflow and increasing productivity. Find out more about contact centres here.
Microsoft Teams Meeting Room systems are purpose-built solutions designed to transform any space in your organisation into a video collaboration hub. These systems bring all the functionality of Microsoft Teams into the meeting room, offering a fully collaborative experience with high-definition audio and video, one-click join functionality, and screen sharing capabilities for remote participants.
Teams Meeting Rooms are flexible and scalable, suitable for various room sizes, from small huddle spaces to large conference rooms. They are easy to deploy, manage, and secure, ensuring a consistent and reliable experience for your employees. With a vast array of certified devices available, you can find the perfect solution to meet your unique needs and enhance your team’s productivity and connectivity.
As Asset Advantage expanded its portfolio and client base, the complexity and demand on their IT infrastructure grew. For a small business, managing critical compliance requirements and customer confidentiality made reliable support paramount.
Carers Trust partnered with CPS’s IT support professionals to improve support for carers by aligning UK-wide partner services, enhancing coordination and ensuring consistent, high-quality care across the network.
Network Rail Telecom partnered with CPS to implement a cost-effective project management change programme, enhancing efficiency and delivering value for taxpayers through improved project delivery.
Managing applications can be challenging. Our Application Support services ensure your technology infrastructure is robust, secure, and efficient. Let us help you navigate the complexities of custom app management.
Contact us now to learn more about our services and how we can help you achieve your business goals. Let CPS be your trusted partner in application management and support.
