Modern Voice: Direct
Carrier-hosted Direct Routing that provides direct pairing between Microsoft Teams and the public telephone network.
Modern Voice with Microsoft Teams Phone
Welcome to Modern Voice, where we make communication simple, easy and a little bit delightful. Our services are designed to keep you connected, whether you’re in the office, on the go, or working from home. Microsoft Teams Voice is a key component of modern communication solutions, enhancing collaboration and productivity within organisations. Let’s dive into what we offer…
What is Microsoft Teams Calling?
Microsoft Teams Calling is a game-changer in the realm of business communication. By extending the functionality of Microsoft Teams beyond digital collaboration, it integrates traditional phone call capabilities directly within the Teams environment.
This means you can make and receive voice and video calls over the Public Switched Telephone Network (PSTN) or an internet connection, all from within Teams. This integration signifies a significant shift in how businesses perceive and utilise communication technologies, making it easier than ever to stay connected.
With Microsoft Teams Calling, your organisation can enjoy a comprehensive communication solution that redefines connectivity and collaboration.
Why CPS?
At CPS, we believe in delivering solutions that exceed expectations. Our team of experts is dedicated to providing the best communication services tailored to your needs. With our extensive experience and commitment to innovation, we ensure that you stay connected, no matter where you are.
Our offerings include flexible and beneficial options like the Microsoft Teams calling plan and Microsoft Teams calling plans, which allow you to make and receive external calls directly within Microsoft Teams.
Hosted Microsoft Teams Voice & Telephony Services
CPS Modern Voice is a portfolio of services that provides the single most cost-efficient approach to enabling Microsoft Teams Phone System & Voice as a Service.
By extending the Teams features to include telephony capabilities, organisations offer themselves a viable replacement for their often less capable but more expensive PBX platform. The calling plan includes domestic calling, making it easier for businesses to manage their telephony needs.
Through a modular design, the CPS Modern Voice portfolio provides the single most cost-efficient approach to overcoming the PSTN connectivity challenge and enabling Teams voice as a service.
For organisations already invested in Microsoft 365 and familiar with Teams collaboration and meeting capabilities, extending the Teams feature set to include telephony provides a viable replacement for the traditional PBX platform, managing both internal and external calls efficiently.
CPS Modern Voice enables key calling capabilities, ensuring seamless communication and uninterrupted chats.
Benefits of Microsoft Teams Phone
Microsoft Teams Phones or Teams Voice offers a plethora of benefits designed to enhance your organisation’s communication and collaboration. With unified communications and collaboration tools seamlessly integrated, your team can work more efficiently and productively. The user-friendly interface provides all the features businesses need, from call queues and auto attendants to call recording and transcription.
Moreover, it integrates effortlessly with existing PBX systems and Office 365 solutions, allowing IT leaders to focus on innovation and mission-critical tasks. The Microsoft Teams Phone is not only secure and reliable but also easy to manage and set up, making it an ideal choice for modern businesses.
Modern Teams Phone System Modules
What's included...
Modern Voice: Gateway
Hosted SBC as a Service that allows organisations to use their existing SIP trunk provider for connecting Microsoft Teams to the public telephone network.
Modern Voice: Connect
Hosted SBC as a Service inclusive of carrier-grade SIP trunk connection and calling minutes.
Additionally, Operator Connect offers a dynamic telecommunications solution that integrates with Microsoft Teams, enabling voice calling and enhancing communication capabilities with features like scalability, call management, and seamless connectivity with existing telephony infrastructures.
Nearly 80 million users in over 180 countries rely on Microsoft Teams Phone to make calls richer and more collaborative.
Modern Voice Add-on Modules with Direct Routing
A little extra...
Modern Voice: Integration
Allows the connection of a PBX or other SIP endpoint to the Teams environment for simple migration and interoperability with other platforms. Priced per node per channel, it enables PBX/ATA/SIP connection, suitable for phased migrations and cross-platform calling.
Additionally, Teams can integrate with existing desk phone systems, offering a modernised communication solution while still supporting traditional desk phones for those who prefer a conventional phone setup.
Modern Voice: Go-Live
Support with the initial configuration and enabling activities required beyond the provisioning of the core service.
This includes go-live support and assistance, assignment of numbers to users, attendant and queue configuration, and user policy configuration.
Modern Voice: Support
Provides a managed service for business-as-usual activities which the customer may not have the skills or resources to accommodate.
This includes adds, moves, and changes, attendant and queue changes, policy updates and holiday sets, and remediation and troubleshooting.
Unified Communications as a Service (UCaaS)
Unified Communications as a Service (UCaaS) is a cloud-based solution that brings together voice, video, and messaging capabilities, empowering teams to collaborate effectively from anywhere. At the heart of UCaaS is the Microsoft Teams Phone, a comprehensive business phone system that enables seamless connectivity and advanced call management features.
With UCaaS, businesses can streamline their communication channels, reduce costs, and improve productivity.
The Microsoft Teams Phone system ensures that your team can stay connected and collaborate efficiently, no matter where they are.
Voice over Internet Protocol (VoIP)
Voice over Internet Protocol (VoIP) is a revolutionary technology that enables voice calls over the internet, providing crystal-clear voice quality and real-time collaboration.
The Microsoft Teams Phone leverages VoIP to deliver high-quality voice and video calls, advanced call routing, and robust security measures. This technology is a key feature of the Microsoft Teams Phone, allowing businesses to elevate their communication infrastructure and enhance productivity.
With VoIP, your organisation can enjoy reliable and efficient communication, making it easier to stay connected with colleagues and clients.
Collaboration and Productivity
Microsoft Teams Phone is designed to take your collaboration and productivity to the next level.
With this powerful phone system, users can make and receive voice and video calls, join calls from a range of devices, and seamlessly transfer calls between devices.
The system includes advanced features such as call queues, auto attendants, call recording, transcription, and device transfer, making it easy to manage calls and improve productivity.
Additionally, the Microsoft Teams Phone integrates with Microsoft Office 365 and the Teams app, enabling users to access a wide range of productivity tools and applications from within the Teams environment.
This integration ensures that your team can work together more effectively, no matter where they are.
Common Problems and Solutions
Problem: Difficulty in migrating from traditional PBX systems.
Solution: Our Modern Voice Integration module allows for phased migrations and cross-platform calling, making the transition smooth and hassle-free. Additionally, it leverages key calling capabilities through a cloud-based call control system, enabling users to manage their telephony workloads effectively within the Teams platform.
Problem: High telephony costs.
Solution: Modern Voice services provide significant savings over traditional PBX platforms and other partner solutions.
Problem: Poor audio and video quality in meetings.
Solution: Our Teams Meeting Rooms conference phones ensure high-quality audio and video communication, making every video meeting productive and engaging – right through the Teams app!