Remote and On-site Managed IT

IT Managed Services

Understanding Your Needs

With our IT-managed services, we become your strategic partner, seamlessly integrating IT support into your business. Our comprehensive IT support ensures your technology infrastructure is robust, secure, and efficient. We understand the complexities of IT management and are here to help you navigate them effortlessly.

The best organisations never stand still; agility is key, and the heat is on to achieve more with smarter work strategies. Stay business-ready and focus on your future – we’ve got your IT covered.

As a specialist accredited Microsoft Partner and IT services provider, we’re dedicated to supporting your business with expert advice and guidance, helping you gain that competitive edge.

Why choose CPS?

Every business has its own needs. That’s why we pride ourselves on delivering managed services that are tailored just for you.

Expertise: With a rich background in consulting and a team of Subject Matter Experts (SMEs), we bring decades of knowledge and experience to every project.
Proactive Support: Our dedicated professionals provide support, ensuring your infrastructure is always optimised and secure, supporting your internal teams to enhance operational efficiency.
Comprehensive Services: From compliance and project management to end-user computing support, we’ve got you covered. We offer day-to-day management and support for your IT infrastructure, allowing you to focus on your core operations.

Partnering with us means you can focus on what you do best, while we handle your IT support needs, ensuring a smooth and hassle-free experience. Get Started Today!

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Partnering with CPS has been transformative for us. Their strategic IT planning and roadmap sessions help us maintain a solid IT business plan. We’ve completely overhauled our IT systems, throughout the business, particularly leveraging CPS’s skills and experience in the Microsoft ecosystem.

Philip Knight
Credit and Risk Director, Asset Advantage

What's Included

Monitoring and Support

Keeping the lights on

The core of our managed services is designed to “keep the lights on” for your business, ensuring seamless IT operations and enhancing efficiency and security, allowing you to focus on your core activities with peace of mind.

Our managed services are designed to keep your company running smoothly, so you can focus on what you do best. With proactive monitoring and quick resolution of IT issues, we ensure your systems stay healthy and efficient. Our services help create fully optimised operations.

Our dedicated support team is always ready to tackle any unexpected interruptions, minimising disruptions to your operations. This reliable support framework allows senior leadership in SMBs across the UK to concentrate on strategic growth and innovation, knowing their infrastructure is in safe hands.

Remote Device Support

Supporting Your Users Remotely

Our managed services are committed to supporting your users, even when devices are remote. Efficient and reliable IT support is crucial for success.

Comprehensive IT Maintenance: We ensure your systems are well-maintained, up-to-date, and running smoothly, so you can focus on your core activities.
Direct Support: Our agents provide immediate remote support, quickly diagnosing and fixing issues to minimise disruptions. Whether it’s troubleshooting software, installing updates, or addressing security concerns, we’ve got it covered.
Proactive and Realtime Monitoring: We continuously monitor your devices to keep them healthy and operational. By addressing potential issues early, we maintain the stability and security of your IT estate, ensuring smooth operations through effective remote monitoring.
Managing and Deploying Software and Applications: We efficiently manage your remote IT assets, ensuring they are fully utilised and upgraded promptly, following best practices for asset management.
Remote Firewall Administration: As part of our managed security services, we provide remote firewall administration to enhance your security posture, allowing you to focus on core operations without the burden of managing IT security infrastructure.

Partnering with us means your remote IT infrastructure is well-supported, up-to-date, and continuously monitored. This allows senior leadership in SMBs across the UK to focus on strategic initiatives, knowing their IT estate is in capable hands.

Securing your IT Estate

Empower Your Organisation

At the heart of our managed services is a commitment to securing your IT estate. We understand that a secure IT infrastructure is crucial for organisational success.

Device Support and Patching: We ensure all devices are regularly updated with the latest patches, protecting against vulnerabilities and keeping operations smooth.
Security Management: Our team provides robust security management, continuously monitoring systems to detect and mitigate potential threats, including cyber security issues, adhering to industry best practices.
Inventory Management: Efficient inventory management is key to maintaining a secure IT ecosystem. We track all IT assets, ensuring they are fully utilised and upgraded promptly.
Service Integration: We manage and coordinate multiple suppliers and third-party services, ensuring they work collaboratively to provide seamless service delivery.

With our support, you can rest assured that your IT infrastructure is secure, up-to-date, and well-managed. This allows you to focus on driving your company forward, confident that your IT is in capable hands.

IT Procurement Support

Our Managed Services, we specialise in optimising your IT investment through comprehensive procurement support. Our managed services are designed to:

Streamlining: We streamline your procurement processes, ensuring that you get the best value for your money.
Cost Effective: We focus on cost-effective solutions that help you maximise your investments, allowing you to achieve more with less.
Maximise Investments: By leveraging our in-depth knowledge in Cloud Solution Provider (CSP) programmes, hardware solutions, and our strategic partnerships, we ensure that your infrastructure is not only efficient but also scalable to meet your evolving needs.

Extra Services

Our managed IT services offer a range of support capabilities tailored to meet the specific needs of various projects. This flexibility allows companies to select the exact level of support they require, ensuring that the service evolves alongside their requirements. Whether you need basic support or advanced technical assistance, our services can be customised to fit your unique needs.

Additionally, our extra services are designed to enhance overall productivity for businesses. By providing continuous availability and prompt problem resolution, we help ensure that your operations run smoothly and efficiently. This is particularly beneficial with extended hours or international operations, where uninterrupted support is crucial for maintaining high levels of operational efficiency.

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Compliance as a Service (CaaS)

Integrate Compliance With Your IT Provider

Our Compliance as a Service (CaaS) is designed to seamlessly integrate with our Managed Service Provider (MSP) offering, ensuring that your organisation remains compliant with key industry regulations such as GDPR, HIPAA, and SOX.

Reduce Risk: By leveraging our CaaS, you can reduce the risk of non-compliance penalties.
Streamline Processes: Streamline your compliance processes and enhance data protection.
Proactive Support: Our proactive compliance support helps you stay ahead of regulatory changes, minimising compliance-related costs and ensuring peace of mind.

Partner with us to strengthen your compliance posture and benefit from our experience as a trusted advisor in the IT and compliance space. Our comprehensive support services enhance operational efficiency and provide strategic partnerships, particularly for small and medium enterprises, to manage their technology needs effectively.

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Virtual CIO (vCIO)

Chief Information Officer Services

We offer a comprehensive Virtual CIO (vCIO) service designed to align your IT strategy with your business goals.

Strategic Planning: Our vCIO services include strategic planning and technology roadmaps, providing expert guidance to ensure your IT initiatives are aligned with your business objectives.
Budgeting and Optimisation: We help with budgeting, IT cost and service optimisation.
Enterprise Applications: We manage enterprise applications and infrastructure architecture.
New Technology Evaluation: We evaluate new technologies to keep you ahead.
Business Continuity: We ensure continuity and disaster recovery.
Performance Optimisation: Our vCIO services help optimise performance, achieving measurable results and enhancing overall efficiency.

By leveraging our vCIO experience, your organisation can achieve measurable results such as reduced IT spend and a competitive edge, all without the cost of a full-time CIO. Let CPS provide the strategic IT leadership you need to drive your business forward.

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IT consultancy

IT Consultancy Services

Our IT consultancy services are designed to align your technology strategy with your business objectives. With our technical expertise, we provide tailored IT support and training to address the specific needs of your organisation. We offer a comprehensive range of services, including

strategic planning
technology roadmaps
budgeting
IT costs reduction
service optimisation
enterprise applications and infrastructure architecture
new technology evaluation
business continuity and disaster recovery
supporting the modern workplace through collaboration tools and cloud services

By leveraging our consultancy expertise, your organisation can achieve measurable results such as reduced IT spend and a competitive edge.

Let us provide the strategic IT leadership you need to drive your business forward.

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Telephony

Telephony Services with Microsoft Teams

Enhance your Managed Services Package with our Telephony add-on, leveraging the robust capabilities of Microsoft Teams Voice. Our telephony solutions offer voice packages that are tailored to align with your business goals and requirements. By utilising Microsoft Teams Voice and integrating cloud services, we provide a unified communication platform that ensures efficient and effective voice communication. Having a dedicated support partner for your telephony needs allows you to focus on core operations while ensuring your technology is up-to-date, secure, and optimised for performance.

Let us help you streamline your telephony needs and drive your business forward with our comprehensive voice solutions.

How We Work

1. Discovery Phase

The journey begins with the Discovery phase, where we work closely with you to understand your business needs, challenges, and goals.

Thorough Assessment: Our team conducts a thorough assessment of your current IT infrastructure, processes, and compliance requirements, providing invaluable insights into areas that need enhancement.
Identify Gaps: This phase allows us to identify any gaps and areas for improvement.
Key Areas for Improvement: During the discovery phase, we pinpoint key areas where our managed services can make the most impact, ensuring targeted assistance tailored to your unique demands.
Tailored Services: We ensure that we tailor our managed services to meet your specific needs.
Customised Solution: By gaining a deep understanding of your organisation, we can provide a customised solution that aligns with your strategic objectives.

2. Remediation Phase

Once the Discovery phase is complete, we move on to the Remediation phase. During this stage, our experts address any identified issues and implement necessary changes to optimise your IT environment.

Update Software: This may involve updating software to the latest versions.
Enhance Security: We enhance cyber security measures to protect your systems.
Ensure Compliance: We ensure compliance with industry regulations.

Our goal is to create a robust and efficient IT infrastructure that supports your business operations. We work diligently to minimise disruptions and ensure a smooth transition, providing you with peace of mind and confidence in your IT systems.

Our services help prevent service interruptions by managing IT infrastructure and security, allowing you to focus on your core business operations.

3. Live Service Phase

Live Service Phase

In the final phase, we transition to ongoing management and support of your IT environment.

Continuous Monitoring: Our dedicated team ensures your systems perform optimally and reliably.
Proactive Support: We address potential issues before they become critical, enhancing the overall customer experience.
Consistent Service: We deliver personalised and consistent service, ensuring your IT environment is managed effectively and reliably.
Regular Updates: Stay informed with our consistent updates and reports.

With our managed services, you can focus on your core business activities while we handle your IT needs, providing a seamless and hassle-free experience.

6 CPS employees meeting in the boardroom

Discover Your Roadmap

Our roadmapping session is designed to thoroughly understand your business needs and requirements. During this session, we will work closely with you to:

Maximise Existing Technology: Identify how you can maximise the use of existing technology that you are already paying for, including effectively managing support requests to ensure timely responses and prioritisation.
Create a Tailored Roadmap: Develop a tailored roadmap that outlines additional technology solutions to address your specific organisational challenges and support your strategic goals.

Take the first step towards optimising your IT investments and driving your organisation forward. Schedule a road mapping session with our experts today to discover how you can maximise the use of existing technology and identify additional solutions to meet your business needs and challenges. Having a highly experienced team for these sessions ensures that you receive the best advice and strategies tailored to your unique requirements.

Contact us now to get started!

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Client Stories

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Client Stories Aug 7, 2024 | 6 minutes

Asset Advantage

As Asset Advantage expanded its portfolio and client base, the complexity and demand on their IT infrastructure grew. For a small business, managing critical compliance requirements and customer confidentiality made reliable support paramount.

Find out more

Woman in a wheelchair working together with a colleague

Client Stories Aug 17, 2020 | 9 minutes

Carers Trust

Carers Trust partnered with CPS’s IT support professionals to improve support for carers by aligning UK-wide partner services, enhancing coordination and ensuring consistent, high-quality care across the network.

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Client Stories Aug 30, 2022 | 12 minutes

Falmouth University

Falmouth University partnered with CPS to enhance digital communication and collaboration using Microsoft 365. This transformation enabled rapid online learning adaptation during COVID-19, improving efficiency.

Find out more

Our Partners

We’ve teamed up with the best labels in the business to give you solutions that deliver above and beyond expectations.

Ready To Learn More?

Discover how we can transform your organisation

In today’s interconnected world, addressing cyber threats is crucial to ensuring the security of your operations. Technical support plays a vital role in transforming organisations by resolving issues through both remote troubleshooting and on-site technician visits.

Whether you’re looking to enhance your infrastructure, ensure compliance, or gain strategic insights with our vCIO services, we’re here to help.

Contact us today to learn more about our comprehensive managed services and how we can support your organisation’s growth and success. Let’s work together to achieve your business goals and stay ahead in the ever-evolving digital landscape.

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Frequently Asked Questions

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