The Art of the Possible: From Backlogs to Bed Flow: AI Agents in Action

Overview

Across the NHS, pressure isn’t easing.

Clinicians are spending hours on documentation. Discharge is delayed by coordination gaps. Corporate teams are managing rising demand with fixed capacity.

The answer cannot continue to be “work harder”.

In this session, Kat Beedim will explore how Microsoft Copilot and AI Agents can help NHS organisations:

This isn’t abut replacing people.

Why Watch?

• Reclaim hours of clinical and administrative time every week
• Accelerate assessments and discharge coordination
• Reduce repetitive HR and corporate queries
• Maximise existing resources without increasing headcount
• Allow staff to refocus on patient care

Agenda

• Set the context: the ongoing pressure across the NHS (admin burden, delayed discharge, documentation load, rising corporate demand).
• “Art of the possible” overview: what Microsoft Copilot and AI Agents can realistically enable for NHS clinical and corporate teams.
• Practical use cases and examples, including:
  • removing repetitive clinical/corporate admin
  • accelerating assessments and discharge coordination / surfacing discharge blockers across MDTs
  • drafting clinical correspondence using existing data
  • reflecting/handling HR and service desk queries consistently
• How to do this safely: a human-first, governance-aware approach (supporting staff and protecting judgement; not replacing people).
• Close + call to action: why it matters (time back, wellbeing, productivity) and registration/next steps.

Who Should Watch?

• Clinical leadership (Medical, Nursing, AHP, divisional/service leadership)
• Operational leadership (COO teams, patient flow & discharge leads, general/site managers)
• Transformation & improvement (productivity, QI/lean, transformation leads)
• Digital, data & informatics (CIO/CCIO/CNIO, EPR, analytics)
• Corporate services (HR/OD, finance, procurement, PMO)
• Service desk/shared services (IT and HR query deflection/standardisation)
• Governance & risk (IG/DPO, cyber, clinical safety, compliance)