The Art of the Possible: Copilot & AI Agents for Local & Regional Government

Removing administrative pressure so councils can focus on delivering services 

Demand on councils continues to grow, but resources are not increasing at the same pace. Across local and regional government, teams are dealing with: 

• Rising resident enquiries 

• Growing social care demand 

• Increasing case complexity 

• Backlogs in planning and services 

• Staff stretched across multiple responsibilities 

Officers and service teams are working incredibly hard, yet too much time is still spent on manual administration, repetitive queries, and navigating fragmented information. 

This webinar explores the Art of the Possible with Microsoft Copilot and AI Agents, and how councils can remove the manual, mundane tasks that quietly consume hours every week. 

By introducing intelligent AI support into everyday processes, councils can: 

• Give officers time back to focus on decision-making 

• Improve citizen response times and engagement 

• Reduce administrative pressure across departments 

• Maximise existing workforce capacity 

• Improve staff morale and wellbeing 

This session will show how AI can support people, not replace them, helping councils deliver better services with the resources they already have. 

What You’ll Learn 

In this practical session we will explore how Microsoft Copilot and AI Agents can support local authority teams by: 

• Reducing repetitive administrative workload 

• AI Agents can assist with drafting case notes, summarising records, and preparing information so officers spend less time writing and more time progressing cases. 

• Improving citizen engagement 

• AI support can help councils respond to high-volume resident queries faster, improving accessibility and response times. 

• Supporting decision-making across departments 

• From social care to planning, AI can surface relevant information quickly so teams can act with confidence. 

• Improving staff productivity and wellbeing 

• By removing repetitive tasks, Copilot helps teams reclaim time and reduce pressure across already stretched services. 

Who Should Attend 

This webinar is designed for leaders and teams across local and regional government, including: 

• Digital & Transformation Leaders 

• Service Directors 

• Social Care Leaders 

• Customer Services Managers 

• Planning Leaders 

• IT and Innovation Teams 

If you are exploring how to improve productivity, maximise resources, and enhance citizen engagement, this session will provide valuable insight. 

Why Attend 

This session is delivered by CPS, a Microsoft Partner of the Year Finalist for Copilot and Agents. 

CPS takes a human-first approach to AI, designing solutions that support staff, protect professional judgement, and help organisations maximise the impact of their existing workforce. 

If you are curious about what AI could realistically mean for your council, this webinar will show you.