Building Everyday Heroes: Copilot & Agents for Mission‑Driven Teams

Not-for-profits are under more pressure than ever. Demand is rising. Expectations are higher. Teams are stretched thin.

This on-demand webinar is designed for not-for-profit leaders and practitioners who want practical help, not hype.

Watch back to see how AI agents can reduce repetitive work, improve service delivery, and support your people without increasing headcount.

Why Watch On-Demand?

This session was built specifically for charities, membership organisations, housing associations, and mission-driven teams already using Microsoft 365.

By watching, you will:

• See how not-for-profits are using AI agents to reduce repetitive admin

• Learn how to improve volunteer and beneficiary experience

• Understand how to support staff without increasing headcount

• Discover low-risk, Microsoft-funded ways to explore AI responsibly

This is not theory. It’s grounded in real operational challenges.

Why It Matters

Organisational Impact

AI agents can help you:

• Reduce hours spent on manual admin

• Deliver more consistent, reliable service

• Make better use of your existing Microsoft investment

• Scale support without growing teams

Many organisations see significant time savings on routine tasks, freeing up capacity for higher-value, mission-critical work.

Individual Impact

For your teams, this means:

• Volunteer coordinators spend less time answering repeat questions

• Service teams focus on people, not paperwork

• Staff stop searching for answers and start getting work done

The goal isn’t to replace people. It’s to remove friction so they can focus on impact.

What You’ll See in the Recording

This is a practical, scenario-driven session delivered by Microsoft and CPS, based on real nonprofit challenges.

Scenario 1: Volunteer & Supporter Support Agent

An AI agent that answers common volunteer and supporter queries instantly, reducing inbox pressure and improving response times.

Scenario 2: Service Delivery & Case Management Agent

An agent that supports service teams by reducing admin, guiding processes, and speeding up responses.

Scenario 3: Internal Staff Support Agent (Teams-Based)

An internal support agent embedded directly in Microsoft Teams, delivering policies, procedures, and operational answers in the flow of work.

These aren’t abstract ideas. They are working HERO Agent models designed specifically for not-for-profit environments.

Why This Session Is Different

• Live demonstrations tailored to nonprofit realities

• Honest discussion of challenges and constraints

• Clear next steps, no sales pressure

• Access to Microsoft-funded support options

We understand budget pressures. We understand governance concerns. And we understand that experimentation must be responsible.