How Microsoft Planner Agent Can Support Better Project Delivery Outcomes
Discover how Microsoft Planner Agent and AI agents can help PMOs improve project outcomes, reduce admin, identify risks earlier and support smarter portfolio decisions.
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The End of Traditional CRM: Welcome to Agentic Customer Engagement
The End of Traditional CRM: Welcome to Agentic Customer Engagement
Please register with your work email as personal emails may not be accepted
Most CRM systems were designed to capture customer data. Today’s organisations need systems that can understand customer intent, automate actions, guide employees, and drive outcomes.
Join CPS to explore how Microsoft Dynamics 365, Copilot, and AI Agents are transforming customer engagement from a passive database into an intelligent growth engine.
Attendees Will Learn
- Why traditional CRM is no longer enough
- What Agentic Customer Engagement actually means
- How AI agents can support sales, marketing, and customer service teams
- Practical use cases from Microsoft technologies
- Steps to begin your transformation journey
Relevant For:
- CEOs / Managing Directors
- COOs / Operations Leaders
- Sales Directors
- Marketing Leaders
- Customer Experience and Service Leaders
- IT, Digital Transformation, and CRM Owners
Why Attend?
Discover how leading organisations are using AI to increase productivity, improve customer experiences, and accelerate revenue growth without increasing headcount.
Reserve Your Place Today
Please register using your work email address. Personal email accounts may not be accepted.
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The End of Traditional CRM: Welcome to Agentic Customer Engagement
Traditional CRM was built to capture information. Today, organisations need more than a system of record, they need connected, intelligent engagement that helps teams understand context, reduce admin and act faster. Join CPS on 11 August to explore the shift towards Agentic Customer Engagement and what it means for universities, councils, housing providers and more.