Most CRM systems were designed to capture customer data. Today’s organisations need systems that can understand customer intent, automate actions, guide employees, and drive outcomes.
Join CPS to explore how Microsoft Dynamics 365, Copilot, and AI Agents are transforming customer engagement from a passive database into an intelligent growth engine.
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Discover how leading organisations are using AI to increase productivity, improve customer experiences, and accelerate revenue growth without increasing headcount.
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Local Government reorganisation is placing new pressure on councils to simplify systems, strengthen governance and deliver secure platform consolidation for future-ready operations.
Most organisations are approaching AI implementation using the same methods they used for CRM projects a decade ago. But Agentic CRM changes the rules. In this webinar, discover how AI-driven solutions reshape process design, governance, user adoption and business change, and learn the practical steps needed to deliver successful Agentic AI programmes.
AI agents can automate tasks, support decisions and transform operations, but without governance they create new risks. Discover why accountability, security and AI governance are essential for successful enterprise AI adoption.