Capita
Capita, a leader in tech and AI adoption, partnered with CPS to migrate from Project Online to Planner, enhancing governance, reporting and building a future-ready, AI-enabled PPM platform.
Published 11/08/2025
Author: Kat Beedim

There are moments in technology when you can feel the ground shift beneath your feet. Today is one of them.
GPT-5, OpenAI’s most advanced model yet, is here, and it’s now available in Microsoft Copilot Studio.
At CPS, we’re not just watching this moment unfold. We’re already thinking about what it means, for the organisations we work with, for the people who keep them running, and for the services they deliver to the world. This isn’t just another AI update. This is a genuine step-change in how human and machine can work together.
Setting the Scene: Why GPT-5 is Different
GPT-5 isn’t just “the next version”, it’s a leap into what we call agentic intelligence. Released on August 7, 2025, it combines fast, natural conversation with deep, structured reasoning.
In practice, that means it can decide how to think before it answers. Sometimes you’ll get a quick, precise response. Other times, it will pause, gather more context, weigh up the variables, and then give you a considered, well-reasoned answer.
Here’s what’s inside that makes it possible:
In short, GPT-5 isn’t just smarter, it’s more self-aware in how it applies that intelligence.
At CPS, our mission is simple but ambitious: make intelligent automation work for people, in ways that are smart, ethical, and seamless. With GPT-5 inside Copilot Studio, we can now help organisations build AI agents that don’t just answer, but truly understand, plan, and act.
Think about agents that:
That’s the difference between a chatbot and a digital colleague. And thanks to Copilot Studio, that capability is now in the hands of your designers, developers, and business leaders.
Precision for Every Task
From today, Copilot Studio lets you configure GPT-5 in two modes:
Our clients can mix and match these modes, so their agents adapt intelligently to the situation, delivering speed and depth in the same solution.
Sharper Orchestration, Smoother Workflows
GPT-5 upgrades how agents interpret instructions, manage dialogue, choose tools, and execute multi-step processes. The result?
More coherent answers. Better adherence to instructions. Greater clarity in ambiguous situations.
Enterprise-Grade as Standard
Copilot Studio’s enterprise foundations haven’t changed, secure infrastructure, lifecycle management, Azure integration, and seamless model upgrades are all still there. Now, they’re simply paired with a much more capable brain.
At CPS, we don’t chase hype, we deliver results. For us, GPT-5 is not a “one day” technology. It’s ready to drive change now.
Here’s how we help clients get there:
By keeping one foot in ambition and the other in responsibility, we make sure AI becomes a dependable partner, not a novelty.
We’ve talked for years about “the art of the possible” with AI. GPT-5 turns that into “the art of the delivered.”
For forward-thinking organisations, the opportunity is clear:
Start small. Build smart. Scale fast.
We’re here to walk that journey with you, combining technical expertise, strategic thinking, and an understanding of the human side of change.
GPT-5 in Copilot Studio isn’t just a performance upgrade. It’s the dawn of AI that reasons, plans, and collaborates within the tools and workflows you already use.
At CPS, we believe in AI that amplifies human capability while respecting human judgment. This new wave of agentic AI makes that vision real, today.
The question is no longer if you should start. It’s where.
At CPS, we help organisations unlock the full potential of Microsoft 365 Copilot. As the #1 Copilot partner in the UK, we’ve supported clients across sectors in building intelligent, scalable solutions that drive real impact.
Whether you’re designing your first Copilot Agent or scaling across departments, our Agent Factory and suite of accelerators make it easy to go from idea to implementation, quickly and confidently.
Ready to automate the boring stuff and focus on what really matters? Dive into Copilot Studio and start building your first agent today. Or better yet, let’s build it together.