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Most organisations have already started using AI to help people work more efficiently. The next step is Agentic CRM, where AI doesn’t just assist employees but actively carries out tasks, makes recommendations and helps drive customer outcomes.
In this next webinar, we’ll explore what changes when AI moves from being a tool that supports work to becoming a digital teammate that can act on customer signals, automate processes and help teams focus on higher-value activities.
We’ll discuss how organisations are using Microsoft Dynamics 365, Copilot and AI Agents to transform sales, marketing and customer service, and what practical steps are needed to make that shift successfully.
You’ll learn:
Whether you’re exploring AI within CRM or planning your next phase of digital transformation, this session will help you understand what changes when AI starts taking action.
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Most organisations are already using AI to improve productivity. The next step is Agentic CRM, where AI can take action, make recommendations and help drive customer outcomes. Join this webinar to explore how organisations are using Microsoft Dynamics 365, Copilot and AI Agents to transform customer engagement and prepare for the future of CRM