NHS HR Virtual Assistant
Faster answers. Released capacity. Better experience, safely delivered inside your NHS Microsoft 365 environment.
Every day, NHS HR and IT teams face rising demand, shrinking time, and increasing pressure to deliver a better staff experience. HR inboxes fill with the same policy questions. Managers wait for clarity on processes. IT is asked to support new ways of working while keeping data safe and compliant.
The NHS HR Virtual Assistant, built using Microsoft Copilot Studio, is a practical, safe, and high‑impact way to support your workforce with instant, accurate, policy‑aligned answers, 24/7.
No portals. No new systems to learn. Just faster help for staff and more time for your teams.
Complete the form below to book a consultation.
What you waiting for?
Book a FREE NO OBLIGATION consultation where we will go through:
- Your HR situation, challenges and requirements
- How the agent answers real NHS HR queries
- How escalation works for sensitive issues
- How we ensure governance and data security
- What results other NHS teams are seeing
- Finishing off with our onboarding and adoption process
Complete the form
What the HR Agent Does
- Instant answers to routine HR questions
Colleagues can ask questions about absence, investigations, dress code, flexible working, bullying and harassment, and more, and get clear, policy‑aligned responses written in plain language.
- Escalation for sensitive or complex issues
If the assistant cannot answer or detects a sensitive topic, it automatically routes the query to your HR team, ensuring human oversight where it matters most.
- Always aligned to your policies
The agent retrieves information from approved NHS policy sources stored in your SharePoint environment, ensuring guidance is consistent, trusted, and up to date.
- Designed for how NHS people work
Available 24/7, supporting clinicians, managers, and administrative staff across shifts and sites, removing delays and uncertainty.
Why NHS HR Leaders Value It
Free HR teams from repetitive queries: Routine questions are handled instantly, allowing HR advisors and business partners to focus on ER cases, recruitment, retention, wellbeing, and high‑value workforce work.
Improve staff experience across the Trust: Colleagues get answers in seconds, not days, strengthening their confidence in HR processes and reducing frustration caused by long waits.
Demonstrate measurable operational efficiency: NHS PoC modelling shows the potential to:
- Release 166+ hours of HR time per 1,000 queries (approx. 10 minutes saved per query)
- Achieve ~£3,751 operational efficiency per 1,000 queries
- Maintain >90% accuracy in policy responses
(All figures modelled/tested within an NHS PoC environment.)
Why IT Decision Makers Trust It
Deployed safely inside your NHS M365 tenant: The HR Agent runs fully within your existing NHS Microsoft 365 environment, using your data, your security controls, and your governance standards.
Meets NHS governance expectations: Uses DLP, sensitivity labels, environment routing, and restricted knowledge sources to ensure safe operation under NHS IG requirements.
Scalable across Trusts and ICS footprints: The solution is repeatable, supports multi‑tenant deployment models, and can be extended over time to additional HR, finance, rota, or clinical admin use cases.
Proven in NHS Settings: CPS has delivered the first generative HR agent pilots in the NHS, working with Trusts such as Blackpool Teaching Hospitals, Imperial, and others across NHS England PoC programmes.
Early results show:
- Up to 75% of routine HR queries deflected to instant self‑service
- Faster response times (minutes instead of days)
- Immediate staff experience improvements
What Could This Mean for Your Trust?
Imagine:
- Your HR inbox significantly quieter
- Managers feeling supported and confident
- Colleagues accessing trusted answers any time, on any shift
- IT confident in a secure, compliant, governed deployment
- HR teams finally having space for the important work
This isn’t an aspiration, NHS pilots show it’s already happening.