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How Microsoft Technology Can Empower Universities to Do More with Less

Published 14/05/2025

Author: Jonathon Poole

University Microsoft technology

This article references insights from a recent BBC News report on the financial challenges facing UK universities. You can read the original article here.

Universities have long been centres of knowledge, innovation, and opportunity. But today, many in the UK are facing an unprecedented financial squeeze. With nearly half of universities forecasting a deficit this year and sector leaders warning of an “unsustainable” funding model, it’s clear that higher education institutions are being asked to do more with less.

At the heart of this challenge are multiple, interlocking pressures:

Stagnant tuition fees: Tuition fees for domestic students have been effectively frozen since 2017, while inflation has steadily eroded the real value of that income. Even a planned increase to £9,535 in 2025 falls far short of covering rising costs.

Falling international enrolments: International students have historically helped subsidise university budgets. But recent visa restrictions and global competition have reduced international student numbers, cutting off a vital income stream.

Rising operational costs: From staff salaries and employer contributions to energy bills and facility maintenance, universities are being hit by higher costs across the board.

Increased administrative burden: Regulatory compliance, student support demands, and reporting requirements continue to grow, requiring more time and resources.

Against this backdrop, universities are being forced to make difficult decisions: freezing recruitment, cutting courses, delaying maintenance, and scaling back investment in research and facilities. Yet demand for high-quality education and services continues to rise.

So how can universities maintain their mission, and even thrive, in this climate?

The answer lies not just in tightening belts, but in working smarter, and technology is key.

A New Way Forward: Leveraging AI, Automation, and Managed Solutions

At CPS, we believe universities can embrace innovation not just in their research, but in how they operate as organisations. By adopting modern business applications, managed services, and particularly AI-powered solutions like Microsoft Copilot, Copilot Studio, and AI Agents, universities can unlock new efficiencies, reduce administrative burden, and redirect resources toward their core mission: educating the next generation.

Here’s how:

1. Reducing Administrative Overload with AI and Copilot

University staff are drowning in paperwork and repetitive tasks. From compiling reports to managing timetables, answering student queries, or drafting policy updates, valuable time is spent on low-value admin.

This is where Microsoft Copilot shines.

Copilot, embedded in Microsoft 365 tools like Word, Excel, Teams, and Outlook, acts as an intelligent assistant, helping staff:

Draft documents automatically: Whether it’s a course handbook, grant application, or internal policy, Copilot can draft content based on prompts, saving hours of manual writing.

Analyse complex data quickly: Finance and planning teams can ask Copilot to summarise budget trends, highlight anomalies, or model different funding scenarios in Excel, tasks that could otherwise take days.

Summarise email threads and automate replies: Admin staff and academics can keep on top of overflowing inboxes by letting Copilot summarise conversations and draft responses.

Automate meeting notes and actions: Teams meetings can be transcribed and summarised automatically, with action points extracted, reducing the need for manual follow-up.

Impact? Staff reclaim hours every week, enabling them to focus on strategic priorities, student engagement, and innovation rather than admin.

2. Empowering Universities to Build Custom AI Solutions with Copilot Studio and AI Agents

Beyond out-of-the-box Copilot, universities can go a step further by building bespoke AI-powered solutions tailored to their unique needs, using Microsoft Copilot Studio and AI Agents.

Some practical ideas for universities:

AI-powered student helpdesk: Build a chatbot using Copilot Studio that answers common student queries 24/7, covering everything from course registration to campus facilities. Reduce the volume of repetitive queries handled by human staff.

Automated admissions support: Deploy AI Agents to guide prospective students through the application process, check document completeness, and answer FAQs, improving applicant experience while reducing admin overhead.

Research grant assistant: Create an AI agent that scans research funding opportunities and notifies academics of relevant calls, deadlines, and eligibility, freeing up research office staff for higher-value tasks.

Facilities management assistant: Use AI to log, triage, and assign maintenance issues across campus buildings, improving turnaround times and reducing manual tracking.

These solutions can be tailored, updated, and scaled over time, without requiring universities to build entire software platforms from scratch.

3. Achieving Greater Oversight and Efficiency with Business Applications

Alongside AI, Dynamics 365 Business Central and Dynamics 365 CRM provide powerful tools to integrate finance, operations, student engagement, and reporting across the university.

Unified financial management: Gain real-time visibility over budgets, spending, grants, and forecasting, no more disconnected spreadsheets and siloed data.

Streamlined reporting for compliance and audits: Automatically generate reports required by regulators or internal governance, reducing manual work and improving accuracy.

360-degree view of student interactions: Track engagement across admissions, support services, alumni relations, and more, enabling personalised outreach and better student outcomes.

By combining these platforms with AI-powered insights, universities can proactively manage costs, identify inefficiencies, and make data-driven decisions with confidence.

Why Act Now?

The challenges facing higher education won’t wait, and neither should universities.

Investing in AI, automation, and modern business applications isn’t just a cost-saving measure; it’s a strategic move to free up people to focus on what really matters: delivering world-class education, supporting students, and driving research innovation.

At CPS, we specialise in helping universities design and deploy tailored technology solutions that meet their unique challenges. From managed services that take the strain off IT teams, to AI-powered tools that automate admin and unlock new productivity, we’re here to help you turn financial pressure into operational resilience.

Let’s explore how technology can transform your university’s future. Contact CPS today to start the conversation.

Contact us to discuss your needs