Copilot & AI Agents: From Pilot to Public Value
Led by Microsoft. Supported by CPS. Designed for Local Authorities and Local Public Services.
Public sector organisations are operating in an environment of sustained demand, constrained budgets, and increasing complexity. Workforce capacity is under pressure, while expectations for digital service delivery continue to rise.
For Local Authorities and Local Public Services, the conversation has shifted. The question is no longer whether AI will play a role, it is how to adopt it responsibly, securely, and in a way that delivers measurable public value.
Date: Thursday 26th March, 2026
Location: The STEAMhouse, Belmont Row, Birmingham, B4 7RQ
Arrival Time: 9:00 AM Start: 9:45-10AM Finish: 4:30 PM
Register your place below.
Microsoft Copilot and AI Agents represent a strategic opportunity to:
Reduce administrative burden across departments
Improve consistency, quality, and accessibility of information
Support faster, evidence-based decision-making
Strengthen inclusion and digital accessibility
Enable frontline professionals to focus on higher-value outcomes
However, successful adoption requires more than technology. Governance, data readiness, leadership sponsorship, change management, and cultural confidence determine whether AI becomes transformational, or remains a limited pilot.
This official Microsoft in-person event brings together public sector leaders to explore how organisations are progressing from early experimentation to structured, organisation-wide value.
Microsoft will provide strategic context, product direction, and responsible AI guidance. CPS, as Microsoft Copilot & Copilot Agent Partner of the Year, will share practical implementation insight and lessons from real-world deployments.
You will leave with clarity, confidence, and a defined path forward.
Secure Your Place
Register now to join peers from across Local Authorities and Local Public Services and move from pilot to public value with clarity and confidence.
Places are limited to ensure meaningful discussion and peer exchange.
What You’ll Gain
A Clear Microsoft Perspective on Copilot & AI Agents
Understand how Microsoft sees AI evolving across the public sector ecosystem, and what this means for Local Authorities and Local Public Services.
Real-World Public Sector Value
Explore where organisations are already delivering impact, including case summarisation, policy drafting, reporting support, knowledge retrieval, and process automation.
Governance, Trust & Responsible AI
Hear how Microsoft approaches security, compliance, accessibility, and ethical AI, and how organisations are embedding these principles locally.
From Pilot to Scalable Adoption
Learn the frameworks and controls required to move from experimentation to measurable, repeatable outcomes across departments.
Long-Term Value Realisation
Understand how to drive adoption, build user confidence, and maximise return on investment across services.
Who Should Attend
This event is designed for leaders and practitioners shaping digital and service transformation within Local Authorities and Local Public Services, including:
IT & Digital Leaders
Transformation & Modernisation Teams
Service Leads
Policy, HR, Finance, Housing, Revenues & Benefits
Accessibility & Inclusion Leads
Governance & Information Assurance Professionals
If you are responsible for productivity, service performance, workforce support, or digital strategy, this session is for you.
Speakers & Format
Expect a practical, collaborative, and insight-driven agenda including:
Microsoft keynote and roadmap update
What’s next for Copilot and AI Agents in the public sector ecosystem.Real-world insights from Local Authority speakers
Honest reflections on what has worked — and what they would do differently.Breakout discussions on governance and adoption
Practical conversations on change management, controls, assurance, and scaling.Accessibility and Responsible AI sessions
Ensuring inclusive, transparent, and accountable use of AI across services.CPS expertise on successful rollout
Proven approaches to implementation, assurance, and sustainable value realisation.
This is not a sales presentation. It’s a working conversation about how to adopt AI with confidence.
Event Agenda
| Arrival, registration & coffee | 9:00 - 9:30 |
| Welcome & outcomes for the day (Microsoft + CPS)
- Why “pilot → public value” matters now - How the day will run and what attendees should take away | 15mins |
| Microsoft keynote & roadmap update
- Copilot and AI Agents direction for Local Authorities and Local Public Services - What’s changing, what’s coming, and what to plan for | 45mins |
| Break | 15mins |
| Copilot vs AI Agents: where real value is being delivered
- Practical public‑sector use cases (admin reduction, knowledge access, reporting, automation) - What works well early, and what typically stalls | 45mins |
| Real‑world Local Authority insights
- Customer story and reflections - What they would do differently with hindsight Open Q&A | 45mins |
| Lunch & Networking | 45mins |
| Breakout discussions: Governance & adoption (working session)
Small‑group discussions focused on:
- Readiness, controls, assurance, and scaling - Change management and user confidence - Identifying 1–2 priority use cases per organisation | 45mins |
| Break | 15mins |
| Moving from experimentation to measurable outcomes (CPS)
- Frameworks for progressing beyond pilots - Turning isolated success into repeatable, organisation‑wide value - What “good” looks like at 30 / 60 / 90 days | 45mins |
| Panel discussion & open Q&A (Microsoft + CPS + customer)
- Practical questions on adoption, governance, funding, and prioritisation - Peer‑to‑peer discussion | 40mins |
| Accessibility & Responsible AI: embedding trust at scale
- Making AI inclusive, transparent, and accountable - Accessibility considerations for staff and citizens - Responsible AI principles in day‑to‑day delivery (not theory) | 35mins |
Why CPS for Local Government
Empowering the Local & Central Government with AI-Driven Innovation
At CPS, we’ve worked with councils and local authorities across the UK to modernise services, empower staff, and deliver measurable value through Microsoft technology. We understand the complexity of local government, from regulatory pressures and budget constraints to citizen demands for faster, more accessible services. Our deep partnership with Microsoft and proven experience in deploying Copilot, Power Platform, and Dynamics 365 make us the ideal guide for your AI journey.